What are the responsibilities and job description for the Field Services Engineer position at Diverse Lynx?
Summary of Key Responsibilities :
The Infrastructure Engineer majorly will act as a local IT onsite and will provide end-user support along with the Smart Hands support to the infrastructure teams both onshore and offshore. The required personally has an active role within the team and interacts with colleagues to share knowledge, work on issues / projects and is able to prioritize based on business impact, deadlines and risks. It also Includes extra responsibilities to create SOPs, manage inventory onsite and participate in collaborative IT support for the site(s) responsible for.
Position responsibilities :
- Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery
- Provide support in Infrastructure incidents / changes / escalations (Topdesk)
- Deploy hardware and software (servers, network equipment, cloud instances / services)
- Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
- Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)
- Set-up and maintain the IT Documentation & Monitoring
- Create SOP, Knowledge articles for known issue-resolution
- User onboarding, offboarding
- Meeting room set up onsite for events
- Work with local vendors
Education :
General Skills :
Required Technical Skills :
Good to have :
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
