What are the responsibilities and job description for the Incident Management position at Diverse Lynx?
Overseeing the incident management process and offshore team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process.Prioritizing incidents according to their urgency and influence on the business.Collaborating with the incident management team to ensure that all protocols are diligently followed.Logging all incidents and their resolution to see if there are recurring malfunctions.Adjusting the incident management process as required to ensure its effectiveness.Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. Incident Management, Change Management
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
