What are the responsibilities and job description for the Incident Manager position at Diverse Lynx?
Job Details
Role name : Incident Manager
Job Location : San Jose, CA Onsite
Job Type : Contract
Role Description :
- Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations.
- Ensure timely escalation and resolution of incident while adhering to SLAs.
- Drive root cause analysis and corrective action procedures for high-impact incidents.
- Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses.
- Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices.
- Partner with change management team to ensure the application / product availability.
Competencies : Incident Management
Experience (Years) : 4-6
Keywords : incident Management
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
