What are the responsibilities and job description for the Major Incident Manager position at Diverse Lynx?
Job Description : Major Incident Manager
Onsite - Phoenix, AZ
Job Description / Responsibilities
- Handling of Major Incidents process to guide their actions and decisions in resolving the incident as quickly as possible
- Responsible for investigating the incident, identifying its root cause, and implementing the necessary solutions
- Responsible for coordinating all incident response activities, include triaging incidents and determining the severity
- working effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at hand
- Handle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolution
- Communicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issues
- Coordinate the incident response activities, gather the response team, and set up bridge call for communication and collaboration
- ITIL Incident / Problem Management
- ITSM / ITIL Service Management Domain Skills
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Salary : $85
