What are the responsibilities and job description for the Tech Support - Desktop, Field Services position at Diverse Lynx?
Job title : Tech Support - Desktop, Field Services
Job Location : Commerce, CA
Work Model : Onsite (Travel Required)
Top Qualifications :
1. 1-3 years of experience in desktop, laptop and smart phone troubleshooting
2. Experience with Android and Apple IOS support
3. Must be able to lift up to 70 pounds
Job Summary :
The candidate will provide onsite IT support to over 90 sites and 6,500 users in Los Angeles and Orange County, CA. The project includes daily operational support and IT Tier 2 end-user device support.
- Must have a valid driver's license, car insurance and dependable vehicle
- Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
- Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
- Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Experience : 5 to 6 years
Required Skills :
Responsibilities :
Years of Experience : 5-6 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
