What are the responsibilities and job description for the Unified Communications Engineer position at Diverse Lynx?
Role : - Unified Communications Engineer
Location- tlanta, GA - Onsite roles / No Remote
Duration- Fulltime / Permanent
Job Description
Unified Communications Engineer
- Provide technical guidance, support for various UCC systems to build, monitor and maintain along with quickly find and resolve major and minor issues for all internal employees
- Participate with design, configuration, and implementation of the integration between unified communications systems.
- Create and facilitate training sessions on Unified Communications and Collaboration systems for other business units, executive assistants, support teams, users / employees, and new acquisitions.
- Knowledge of Unified Communications and Collaboration security best practices and detailed systems configuration.
- Work with the team and other departments to identify projects for continuously improving quality and enhancements to the UCC systems.
- Work alongside Service Desk Support team members to properly respond, clarify, remediate, and repair the UCC systems creating documentation and training for support and employees.
- ssist with the development, maintenance, and documentation of all sites on dial plans, trunk usage, costs and define, create and test disaster recovery or business continuity plans.
- In this role, you will analyze, design, plan, test, deploy, secure and maintain / monitor, evaluate costs for enterprise scale Mitel Director, Call Center features and functionality (ECC, Oaisys), Zoom etc. platforms for the organizations' critical communications and collaboration systems.
- Must be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations
Perform moves, adds and changes (MAC's) along with development of workflows, process flows and automate systems.
Qualifications, Skills and Knowledge Requirements :
Education, Training and Experience :
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
