Assistant Supervisor – Custodial Services

COMPANY OVERVIEW:

Diversified Building Services, LLC (DBS) is a Connecticut-based, family-owned business enterprise providing high-quality janitorial services for over three decades. With over 1,000 employees, DBS offers extensive client retention through consistent service delivery and immediate response to issues. Our commitment to safety, effective communication, and client satisfaction sets us apart in the service industry. Join our team and help us maintain the highest standards of service quality and safety in general cleaning!

JOB SUMMARY:

We are seeking a proactive and detail-oriented Assistant Supervisor to support the general cleaning operations across multiple locations in Litchfield County, CT. This role will work closely with the Supervisor and Area Manager to oversee daily cleaning tasks, ensure compliance with safety and cleaning protocols, assist in training staff, and maintain quality standards. The ideal candidate will be highly organized, adaptable, and capable of problem-solving in a fast-paced environment.

KEY RESPONSIBILITIES:

Operational

• Assist in managing cleaning schedules, supply inventory, and timesheets to ensure seamless operations.
• Perform routine inspections of cleaning work areas, document findings, and assist in implementing corrective actions.
• Help enforce company policies to maintain a clean, safe, and compliant work environment.
• Maintain records of cleaning schedules, safety procedures, and operational protocols.
• Support the Supervisor in reviewing and improving standard operating procedures (SOPs).
• Assist in addressing operational issues, identifying root causes, and implementing solutions.

Training & Development

• Help train employees on proper cleaning techniques, use of equipment, and adherence to cleaning schedules.
• Provide ongoing support and refresher training to ensure employees stay updated on cleaning methods and safety protocols.
• Assist in conducting safety training for employees, including new hire orientation and ongoing compliance training.
• Support the onboarding process for new hires, ensuring they receive necessary training and guidance.

Workplace, Environment, Client Relationships

• Monitor supply levels and coordinate restocking with suppliers as needed.
• Maintain accurate records of service activities and support continuous operational improvements.
• Respond to urgent cleaning needs and provide hands-on support when required.
• Assist in building and maintaining positive relationships with clients and internal teams.
• Communicate effectively with supervisors, staff, and management to ensure alignment with company standards and client expectations.

KEY COMPETENCIES:

• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Communication Skills: Excellent verbal and written communication abilities.
• Problem-Solving: Strong problem-solving abilities and a solution-focused mindset.
• Interpersonal Skills: Ability to build and maintain client and internal relationships.
• Adaptability: Flexibility to adapt to changing priorities and work environments.
• Attention to Detail: High level of accuracy and attention to detail in tasks.
• Client Focused: Strong commitment to client satisfaction and service excellence.
• Teamwork: Ability to work independently and collaboratively as part of a team.
• Flexibility: Ability to adapt to schedules according to customer needs.

KEY QUALIFICATIONS

• High school diploma or equivalent required.
• Previous experience in custodial, janitorial, or facility maintenance is preferred.
• Bilingual in Spanish and English is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and leadership abilities.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to lift and carry up to 50 pounds.
• Valid driver’s license and ability to travel between locations if required.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Extended hours
• Monday to Friday
• Weekends as needed
• Year round work

Application Question(s):

• Please provide 2 professional references (First Name and Last Name as well as Contact Information)

Experience:

• Custodial: 2 years (Preferred)

Language:

• Spanish (Preferred)
• English (Preferred)

Ability to Commute:

• Litchfield County, CT (Required)

Ability to Relocate:

• Litchfield County, CT: Relocate before starting work (Required)

Work Location: In person