What are the responsibilities and job description for the Quality Assurance and Learning Coordinator position at Diversified Insurance Industries, Inc.?
We are looking for a highly skilled Quality Assurance and Learning Coordinator to join our team at Diversified Insurance Industries, Inc. This key role is responsible for designing and implementing training programs while ensuring the quality and accuracy of insurance policies, client documents, and office procedures.
About the Job:
- Develop and implement training programs for new and existing employees covering insurance knowledge and Applied Epic.
- Conduct quality assurance audits for policies, certificates, and Epic-related functions to ensure compliance with company standards.
- Collaborate with HR and DII University to create ongoing educational programs and refresher courses.
Responsibilities:
- Identify and resolve discrepancies in Epic and client documents, working with management to develop proactive training solutions.
- Design and update training materials tailored to different learning styles—visual, auditory, reading/writing, and kinesthetic.
- Foster a collaborative and supportive work environment for employees and clients.
Qualifications:
- Experience: Minimum 2 years of experience using Applied Epic, with strong knowledge of commercial insurance.
- Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint), strong written and verbal communication skills, and excellent time management and organizational abilities.
