Client Relations Executive

Client Relations Executive

Come work for Diversified Maintenance, a leading company in the Facilities Services Industry since 1973. At Diversified Maintenance we believe that details matter, as do each of our employees and customers. Through our core values of loyalty, honesty, and integrity, we strive to create a culture of growth and opportunity for each individual we employ. Although we currently have operations in all 50 United States, Puerto Rico, Guam, and the Virgin Islands, Diversified Maintenance is projected to double in size in the next five years. Join a large growing company with a sense of pride in everything that we do.

Summary

The Client Relations Executive is responsible for reducing customer churn, increasing customer lifetime value, and generating leads for expansion. This person builds a plan for measuring success, while utilizing analytics to drive action. The Client Relations Executive captures customer feedback to identify gaps in service and opportunities to better manage customer expectations.

Job Duties

·         Targeting, discovering, qualifying, verifying, presenting and validating additional business to existing customer portfolios

·         Transitioning additional business with operations

·         High touch with key individuals in the client’s organization

·         Develop strategy map for all strategic clients

·         Maintain relationships

·         Use consultative approach for solutions

·         Preparation and presentation of client solutions

·         Manage negotiations to achieve Diversified profit objectives

·         Maintain Salesforce and adequate pipeline to reach goals

Requirements

Bachelor’s degree or higher required. Five or more years of sales and operations experience in the janitorial industry required. Leadership focused mind-set needed. Must have excellent communication skills and be able to speak at a high level with key stakeholders. Must be able to create meaningful and proactive relationships with customer. Has the ability to multitask and demonstrate flexibility to change. Experience with Microsoft and Google products required.

Diversified Maintenance Systems, is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.