People Operations Business Partner

The People Ops Business Partner (PBP) position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the People Operations function to deliver value-added services. PBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition.

Supervisory Responsibilities:

• This role serves as a coach and mentor for operational leaders.

Duties/Responsibilities:

• Provide guidance and feedback to COO regarding people initiatives.
• Conducts weekly meetings with COO executive team of assigned business unit.
• Consults with management, providing guidance when impacting employees.
• Analyzes trends and metrics in partnership with the People Operations group to develop solutions, programs and policies.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides PEOPLE OPERATIONS policy guidance and interpretation.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Identifies training needs for business units and individual executive coaching needs.
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Required Travel up to 50%.
• Performs other related duties as assigned. 

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Minimum of 5 years of experience resolving complex employee relations issues.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.
• Bachelor’s degree preferred. 
• Current HR Certification required: PHR, SPHR, SHRM-CP, or SHRM-SCP. If not currently held, must obtain within 6 months of assuming PBP role.

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