Job Title: Restaurant Food Service Team Member

Department: Operations

Reports To: Food Service/Store Manager

FLSA Status: Non-Exempt

Shift: Variable Shift

POSITION SUMMARY

The Food Service Team Member provides superior customer service in a welcoming and friendly atmosphere. This position is responsible for greeting customers, preparing customer orders, taking customers' payment, and creating a positive, energetic atmosphere for the customers.

CORE FUNCTIONS OF POSITION

Provides exceptional customer service.

• Welcomes customers to the store and assists customers with questions.
• Prepares customer orders for in-store orders.
• Takes payment using POS system. Accurately rings up all sales and able to process cash and credit card purchases.
• Develops personal ongoing relationships with customers.
• Answers the telephone and assists callers using proper phone etiquette.
• Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received.
• Deliver outstanding products and customer hospitality, while developing customer loyalty. Promptly and professionally address customer comments.

Communicates and works cooperatively with Food Service Manager to maintain department standards.

• Ensures clean work environment is clean: Keeps prep counter and floor free of food and garbage, keeps dining room area clean, washes dirty dishes, and performs daily cleaning duties.
• Follow DMG's guidelines, including food handling and safety procedures in the restaurant.
• Always makes the best use of time and resources; seeks ways to reduce costs.
• Prevents loss by knowing and complying with DMG's safety rules.
• Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps.
• Anticipates the impacts and risks of decisions and actions.

Contributes to overall team readiness.

• Orders and displays signage to ensure all products are properly priced.
• Assists in achieving projected sales goals and controlling both labor and food costs.
• Assists in maintaining and auditing food and non-food inventory levels in accordance with company guidelines.
• Completes opening and closing duties.
• Assists management with receiving and storing of food items and supplies.
• Makes appropriate decisions in a fast-paced environment. (side work, station plan, etc.).
• Performs all other duties as assigned by the Food Service Manager and/or Store Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to deal tactfully and effectively with customers and all team members.
• Must be able to follow menu specifications, recipes, read tickets, and maintain an organized work area.
• Must be able to use a computer for timekeeping and cash handling purposes.
• Possesses excellent time management skills and ability to handle multiple tasks.
• Good oral and written communication.
• Proper training and knowledge of the following equipment/procedures: cash register, box cutter, meat slicer, and proper lifting techniques.
• Complete understanding of all safety requirements and company safety policies.
• Complete knowledge of all company security regulations and federal/state/local regulations relating to food safety.
• Effective mathematical skills for proper money handling.
• Ability to obtain any applicable certifications/licensures as required.
• Commitment to excellence in customer service and other DMG values.

EDUCATION AND EXPERIENCE REQUIRED

• Customer-service experience preferred.
• Prior experience with cash register and/or cash handling highly recommended.
• Must be at least 18 years old to operate the meat slicer.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Lifting and carrying up to 60 pounds on an occasional basis.
• Frequent stopping, bending, squatting, kneeling, walking, reaching turning, climbing stairs/ladders.
• Must be able to work at a fast pace.
• Regularly exposed to a cool, damp environment (coolers) as well as extreme hot temperatures.

By this document, Diversified Management Group, Inc. discloses to you that a consumer report, including an investigative consumer report containing information as to your character, general reputation, personal characteristics and mode of living, may be obtained for employment purposes as part of the pre-employment background investigation and at any time during your employment. Should an investigative consumer report be requested, you will have the right to request a complete and accurate disclosure of the nature and scope of the investigation requested and a written summary of your rights under the Fair Credit Reporting Act.