What are the responsibilities and job description for the Concierge position at Diversified Management Plus?
Job Details
1. Serve as first point of contact for all visitors to the amenity center
2. Work closely with the Property Management Team and provide back up as directed to include administrative tasks and tenant coordination
3. Become proficient and use building access control software to track and provide tenant access to the building
4. Become proficient and use the building management software for inputting service requests and tenant-related interface
5. Coordinate all booking of the conference rooms through the building management software
6. Facilitate meetings by assisting in set up and ensuring equipment is available and in working condition
7. Maintain orderliness in the amenity center areas including the reception desk
8. Maintain stock in kitchen area as to maintain a functional environment
9. Ensure that all guidelines are adhered to by overseeing all personnel using the amenity center
10. Assist in developing, coordinating and monitoring tenant events as outlined by the property management team
11. Develop and maintain solid relationships with the tenants as an extension of the property management team
12. Handle and address issues as they arise utilizing professional decorum and top-notch customer service skills
13. Showcase amenity center by facilitating tours as needed by brokers, potential tenants and existing tenants
14. Build and maintain a knowledge of local restaurants, shopping attractions, events and services in Baltimore
Required skills
Ø Must possess customer-focused and very strong written and verbal communication skills
Ø Must present a professional appearance as the face of the amenity center and a key member of building management.
Ø Must have a strong, documented background in the customer service field
Ø Must have a strong knowledge of Microsoft Office products and the ability to learn various software programs used by the property management team
Ø Must maintain a consistent, positive and professional attitude when dealing with the tenants, visitors and general public
Ø Must have the ability to multi-task
Ø Must
Qualifications
o Some college preferred
o 3 years of relevant administrative experience in a corporate office environment
o Hospitality or customer service background a must
o Ability to work 8 am – 5 pm Monday – Friday
o Must be eligible to work in the United Sates and speak fluent English
Job Type: Part-time
Work Location: In person