Collections Clerk

Diversified Members Credit Union is looking for a Collections Clerk to join the Asset Recovery Team at our Clawson branch. This position will serve as a key member for managing and overseeing the collection of overdue payments, contacting customers regarding outstanding balances, and ensuring that collection processes are followed in a professional and timely manner. Additionally, you will make recommendations on actions that should be taken if loan collateral is in jeopardy, as well as notifying and reporting to management.

*This is an in-office position for the first 90 days and then will transition to a hybrid role (3 days a week in office).

JOB RESPONSIBILITIES

• Process all correspondence for collections department, ensuring accuracy of work
• Create form letters, type labels, and provide general administrative support
• Maintain collection files according to department procedures
• Input data into the credit union’s collection system and generate reports as requested
• Respond to telephone calls regarding payment notices and delinquent accounts
• Mail delinquent payment notices, ensuring that credit union errors are detected promptly and corrected
• Provide members with a complete explanation of the loan’s status as requested
• Follow up on delinquent loans and make calls regarding payments
• Maintain a detailed written record of all communications made regarding the delinquency
• Route all payments to management
• Prepare information needed or required by collection agency or attorney, and post receipts from collection agency
• Perform skip tracing duties as required and directed
• Prepare reports as requested by management
• Prepare credit life and disability forms as needed

REQUIREMENTS

• 1-2 years of Collection Clerk experience
• Knowledge of Michigan collection laws preferred
• High school diploma or equivalent required
• Strong attention to detail and organizational skills
• Basic understanding of billing processes and collection practices
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Prior experience in customer service or collections is a plus but not required

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Collections: 1 year (Required)

Ability to Commute:

• Clawson, MI 48017 (Required)

Work Location: In person