What are the responsibilities and job description for the Associate Director, Patient Access & Experience (Remote) position at Diversified Nutrition and Lifestyle Industries?
Neurodegenerative diseases are one of the largest medical challenges of our time. Denali Therapeutics is a biotechnology company dedicated to developing breakthrough therapies for neurodegenerative diseases through our deep commitment to degeneration biology and principles of translational medicine. Denali is founded on the collaboration of leading scientists, industry experts, and investors who share the vision that scientific discovery energetically applied to translational medicine is the key to delivering effective therapies to patients.
We invite you to consider an opportunity with Denali to help achieve our goal of delivering meaningful therapeutics to patients.
The Associate Director, Patient Access and Experience to serve as a player-coach on a team of Patient Access and Experience Managers that act as dedicated support resources for patients, caregivers, and healthcare providers across the care continuum. This is a critical role for ensuring a seamless patient experience and will balance the daily needs for patient / customer engagement with program oversight and peer leadership support. As part of an emerging biopharma company, the ideal candidate will thrive in a resource efficient environment, demonstrate a clear passion for patient-focused execution and excel at collaborating and influencing across customer-engagement roles.
Key Accountabilities / Core Job Responsibilities :
National Patient Support :
- Serve as a national point of contact for an ultra-rare disease patient support program for patients, families and healthcare providers, collaborating with internal and external stakeholders to ensure a unified approach and seamless experience.
- Develop and maintain long-term relationships with patients / caregivers and their healthcare providers to provide support for starting and adhering to therapy, including product and disease education, navigating insurance and coordinating logistics for infusions.
- Provide peer leadership and coaching for program execution, ensuring alignment across team and support for escalated issues to deliver a consistent "best in class" patient experience and customer service.
- Use effective coaching techniques to maintain a high performing, motivated and engaged team that operates in alignment with business rules and procedures to ensure "best in class" patient experience and customer service.
- Maintain a deep understanding of Hunter syndrome and MPS therapy area, patient and community needs, available support resources and national patient access dynamics.
Program Operations & Cross-Functional Collaboration :
Qualifications / Skills :
Salary Range : $175,000.00 to $221,667.00 . Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience. Denali offers a competitive total rewards package, which includes a 401k, healthcare coverage, ESPP and a broad range of other benefits. Learn more at https : / / www.denalitherapeutics.com / careers
This compensation and benefits information is based on Denali's good faith estimate as of the date of publication and may be modified in the future.This compensation and benefits information is based on Denali's good faith estimate as of the date of publication and may be modified in the future.
Denali is committed to its core company value of unity by creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, basis of disability, or any other federal, state, or local protected class.
Salary : $175,000 - $221,667
