What are the responsibilities and job description for the Collection Specialist position at Diversified Recovery Bureau LLC?
FULL TIME COLLECTION SPECIALIST OPPORTUNITY!
Diversified Recovery Bureau has become a leader in the collection industry and prides itself on the financial and personal growth of its employees and family. We are looking for an experienced Collection Specialist to contact clients and collect outstanding payments. Our Collection Specialist should exhibit professionalism and trustworthiness. This applicant should have excellent communication and interpersonal skills, as well as an ability to work independently.
General Responsibilities:
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
- Handle inbound and make outbound customer service and collection calls.
- Accurately and professionally document account information and collection activities.
- Process electronic payments with accuracy.
- Locate customers using databases and references.
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Other duties as assigned.
Requirements:
- Previous collection and/or customer service experience; 1-2 year call center experience preferred
- Working knowledge of MS Office and databases
- Excellent listening and customer service skills
- Negotiating, problem-solving and critical thinking skills
- Excellent interpersonal and communication skills
- Skilled in negotiation / Problem-solving skills
- Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency
Job Type: Full-time
Salary Range: $33,280-$80,000 (based on experience)
Work Location: In person
What we offer:
- Competitive hourly wage and an aggressive monthly bonus program.
- Contests and Referral bonus program.
- Benefits: medical, dental, vision and 401k.
- Paid time off, paid holidays and no weekends.
- Office hours: Mondays, 11:00a-8p, Tuesday-Thursday 9a-5:30p and Fridays 8a-4p.
Come see why the “DRB LIFE” movement is for real, and why DRB is the employer of choice for those individuals with customer service and collection experience, who are interested in taking their career and income potential to the next level!
An Equal Opportunity Employer
Salary : $33,280 - $80,000
