What are the responsibilities and job description for the Senior Customer Success Data Specialist position at Diversified Services Network, Inc.?
Diversified Services Network, Inc. (DSN) is seeking a full-time Dev/Research Engineer- Customer Success Data Specialist to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
Support customer facing dashboards, troubleshoot data quality issues, document requirements and lead meetings and give feedback to customers.
JOB RESPONSIBILITIES:
Learn and build expertise in the VisionLink/ProductLink/Telematics eco-system.
Troubleshoot, identify and correct Telematics issues, where possible.
Clearly communicate identified issues to business partners, dealers, customers and others.
Utilize in-house tools to monitor customer telematics and provide feedback on improvements.
Develop/assist in development of dashboards/tools for monitoring.
Develop and maintain tools, dashboards, and/or reports for EM team as assigned.
Willingness to dig into details and work across organization to identify root causes, escalate issues as necessary and report out to management.
Desire to maintain responsibility over defined customers, targets, and/or deliverables.
Willingness to report on progress towards goals and deliverables on a regular basis.
EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s degree with 10 years’ experience in leading data analytics team, data mining, and development of customized reporting, project work (Analytical or Digital).
REQUIRED SKILLS:
Moderate Excel Experience.
Experience building customer reports through PowerBI and/or Excel.
PowerBI Experience.
SOFT SKILLS REQUIRED:
Ability to present information to small groups.
Communication skills (both oral and written).
Self-Starter/Motivated.
Ability to work with little supervision.
Ability to keep focused.
Ability to provide self-motivation.
Analytical Skills.
Ability and motivation to work effectively to achieve high level targets without constant follow-up.
Benefits:
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
