What are the responsibilities and job description for the Customer Service Representative position at Diversified Sourcing Solutions?
Job Description
Job Description
Diversified Sourcing Solutions is seeking qualified candidates for Customer Service Representative positions in the Birmingham, AL area.
The compensation for this position is $17 / hour.
The ideal candidate should have at least 2 years of experience and be able to perform a variety of tasks related to customer service. These duties could include providing product and service information; resolving product and service problems.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens new customer accounts by recording customer account information in QuickBooks.
- Maintains customer records by updating account information in QuickBooks.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer credit card payments at time of order placement (receiving and processing credit card payment in QuickBooks).
- Recommends potential products or services to customers by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
Skills / Qualifications : Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multitasking, QuickBooks, Windows, Word, Excel and Outlook
Requirement of the Customer Service Positions
If you meet the qualifications of this position, please apply today.
Diversified Sourcing Solutions is a national search firm that places top candidates with our top
customers. We are an EEO Employer : Race, Color, Religion, National Origin, Sex, Disability,
Age or any other classification protected by law
Company Description
Connecting Companies with Good Employees, and Employees with Good Companies!!
Company Description
Connecting Companies with Good Employees, and Employees with Good Companies!!
Salary : $17
