What are the responsibilities and job description for the Help Desk Analyst (Video Support Specialist Replacement) position at Diversified Systems.com?
Description:
DSI is searching for a Help Desk Analyst with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.
Requirements:
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
DSI is searching for a Help Desk Analyst with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.
Requirements:
- 4-year college degree.
- 2 years of relevant experience.
- Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
- Utilize Microsoft 365.
- Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network.
- Use professional written and oral communication.
- Work successfully across multiple teams.
- Provide analytical and troubleshooting support for video endpoints and fiber networks.
- Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences.
- Prefer experience with Polycom and Cisco infrastructure and endpoints.
- Provide limited audio/video support for management off-site activities.
- Maintain strict confidentiality for all videoconferencing activities.
- Report operational and technical issues to managers.
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
