Principal Business Analyst

Assistant Customer Service

Hybrid (Onsite 3days/wk)

Description:

DSI is searching for an Assistant Customer Service professional who will be responsible for answering claims and eligibility-related questions from providers that participate in Florida Medicaid. Some self-research for policy-related requirements using Medicaid-provided resources and the Medicaid website for your learning as well.

Responsibilities:

• Follow-up and call resolution including callbacks and closing call references.
• Excellent verbal communication skills are required along with asking fact-finding questions. Reference material is available for your call support allowing for excellent customer service with solid responses. Follow up required with providers as necessary. Detailed notes are needed for call references.
• Follow up with supervisor on more complex, non-routine customer inquiries, including member requests and concerns.
• Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries. Providing excellent oral communications with quality customer service. Follow through and resolve all calls.
• Address billing and eligibility questions with your commitment to follow up as necessary to resolve.
• Create and manage computer call logs/references for added review and follow-up with solid outcomes.
• Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings.
• Train and support peers and new team members.
  
  

Requirements:

• 2 years or more of customer service experience, either face-to-face or by phone.
• Detail oriented.
• Prompt and reliable.
• Good typing and computer skills.
• Excellent verbal communication and Customer Service skills.
• Minimum of a high school diploma or GED.
• Previous customer service experience in a professional setting.
• What you should expect in this role
  
  

About Diversified Systems

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion

DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.