What are the responsibilities and job description for the Project Manager position at Diversified Systems.com?
Onsite
Description:
DSI is searching for an experienced professional to serve as a Project Manager for the Ohio Benefits Program. The selected candidate must provide skilled project and service management to the team, including, at a minimum, ensuring scope control for M&O items in software releases, performing ServiceNow product management and completing access management to certain applications. The selected candidate may have some degree of independent judgement within defined parameters but will not make program or policy decisions.
Responsibilities:
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusivity by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Description:
DSI is searching for an experienced professional to serve as a Project Manager for the Ohio Benefits Program. The selected candidate must provide skilled project and service management to the team, including, at a minimum, ensuring scope control for M&O items in software releases, performing ServiceNow product management and completing access management to certain applications. The selected candidate may have some degree of independent judgement within defined parameters but will not make program or policy decisions.
Responsibilities:
- For all M&O scope items in releases, ensure the scope is added timely to gate checklist.
- Provide scope control and system testing and/or user acceptance testing coordination.
- Provide ServiceNow product management: Ensure ServiceNow changes and testing efforts are coordinated with the State enterprise team.
- Monitor helpdesk operations: Monitor the helpdesk dashboard daily to ensure any backlogs or escalation items from counties are addressed.
- Work intake management: Monitor new enhancement requests from counties and coordinate with stakeholders to make decisions on how to proceed. Update work request details and information in Rational Team Concert (RTC) and ServiceNow and ensure effective communication with counties.
- Provide service catalog approvals: Review and approve all access management requests based on 7078 forms.
- Ensure M&O projects are managed and delivered successfully.
- Manage and organize multiple release work intake candidates (i.e., defects, change requests).
- Experience with tracking and updating the status of work intake items.
- Communicate effectively with stakeholders and assign a priority to all change requests and work intake items.
- 2 experience coordinating system testing and user acceptance testing to ensure release management processes are followed correctly.
- 3 experience with ServiceNow, including the ability to translate business needs to requirements and a deep understanding and knowledge of the ServiceNow platform from management, architecture, and functional perspectives.
- ITIL certification Statement of Work Project Manager for the Ohio Benefits Program
- 3 experience leading a helpdesk in a large-scale environment (supporting more than 500 users).
- Understanding of incident and problem management.
- Minimum of two years' experience with RTC management software.
- Ability to enter and manage defects, change requests, action items and other artifacts for multiple stakeholders across an enterprise.
- Attention to detail and to manage workload independently.
- Minimum of five years' experience with large scale IT projects.
- PMP certification
- Perform and function as a Subject Matter Expert (SME) in managing incidents and problems within an Integrated Eligibility System from start to finish.
- Experience in developing strategic plans and vision for the ServiceNow platform including upgrades and new functionality.
- Identify solutions and implement continuous improvement initiatives for the helpdesk. Excellent oral and written communication skills.
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusivity by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
