Senior Assistant Field Technician

Onsite

May require shift or weekend work

Description:

DSI is searching for a Sr. Assistant Field Technician who will possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement.

Responsibilities:

• Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement.
• Reimage laptops with proper chain of custody.
• Basic inventory management.
• Resolve incidents and upgrade different types of software and hardware.
• Installation of new hardware for customers, such as new monitors, docking stations, or keyboards.
• May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 10/11), Windows Administration and across a range of software applications on the client machine (Office applications, Outlook, Teams, etc.). Basic printer troubleshooting and maintenance for all office printers including daily/weekly/monthly print request processing for high-capacity printers.
• Creating/Modifying AD groups, State Users accounts, and service accounts for application development.
• Interfaces with end users to resolve problems concerning system functions reported through a problem ticket.
• Reviews information provided, and diagnoses issue based on established procedures and scripts.
• Resolves problems by following scripts and assessing diagnostic information.
• Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Escalates unresolved issues or problems.
• Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or racking network equipment, in accordance with established guidelines and procedures.
• Provides basic or routine guidance to client population on system and products to eliminate recurring errors for smaller or stand-alone systems/products with minimal coordination.
• Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
• Supports documentation maintenance by updating information and changes as directed.
  
  

Requirements:

• Candidates should possess the ability to schedule their own appointments with the customer via email, IM or phone or work in tandem with a dedicated scheduling staff/task assigner.
• Ability to maintain appointments/customer contact is required.
• Ability to take complete ownership of issues and their assigned tickets by carrying out problem analysis to implement fixes and computer installations with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams both direct and indirect to include leads and management where necessary as well as end to end scheduling operations for tickets assigned directly to them.
• 2 years of technical training in computer field preferred.
• 2 years of Active Directory experience.
• 2 years of technical support experience.
• Experience working with company products and operating systems.
• Experience working with solving computer-related technical problems.
• Experience working with the company escalation policy.
• Interpersonal skills to interact with clients and team members.
• Communication skills.
• Organization skills to balance and prioritize work.
• Analytical and problem-solving skills.
  
  

About Diversified Systems

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion

DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.