What are the responsibilities and job description for the Senior Assistant Customer Support Contact Center Agent (FI) position at Diversified Systems, Inc.?
Senior Assistant Customer Support
Remote
Description
DSI is searching for a Customer Service Representative who will have the responsibilities listed below.
Responsibilities
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved.
Adhere to the client's SLAs and consistently meet production targets.
Collaborate with team members, management, and clients to resolve client inquiries; cross-train new resources in customer service processes.
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.
Requirements
2 or more years of customer service experience in customer contact operations experience in healthcare, healthcare technology, DBO, PBM delivery, or Medicaid [MMIS] Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, DBO, or Provider Relations SURS.
Proficient with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint, Avaya, etc.).
Strong business and analytical problem-solving skills; detail-oriented and highly organized, with the demonstrated ability to manage multiple priorities.
Excellent communication skills with an emphasis on written and oral communication to respond to inquiries.
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusivity by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Remote
Description
DSI is searching for a Customer Service Representative who will have the responsibilities listed below.
Responsibilities
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved.
Adhere to the client's SLAs and consistently meet production targets.
Collaborate with team members, management, and clients to resolve client inquiries; cross-train new resources in customer service processes.
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.
Requirements
2 or more years of customer service experience in customer contact operations experience in healthcare, healthcare technology, DBO, PBM delivery, or Medicaid [MMIS] Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, DBO, or Provider Relations SURS.
Proficient with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint, Avaya, etc.).
Strong business and analytical problem-solving skills; detail-oriented and highly organized, with the demonstrated ability to manage multiple priorities.
Excellent communication skills with an emphasis on written and oral communication to respond to inquiries.
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusivity by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
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