What are the responsibilities and job description for the Service Desk position at Diversified Systems, Inc.?
Onsite
Description
DSI is searching for a Service Desk resource to manage IT Asset Inventory.
Responsibilities
Process all equipment coming into or leaving IT.
Update Asset Inventory System.
Process Salvage equipment (removing the hard drives, doing entire process).
Unpacking and packing boxes for equipment and preparing it for shipment.
Pickup and Deliver equipment from Client/Excel/DTS/ETC.
Complete any Service Now tickets on equipment requests (ie monitors, keyboards, mice, HDMI cables, etc.).
Reconcile all Inventory sheets (paper/electronic) on daily basis.
Validate all of the IT Operations Room equipment weekly to ensure inventory is up to date and correct.
Serves as backup contact for level 1 support.
Requirements
1-3 years IT Experience.
Education in IT Support.
Strong communication/ leadership skills.
Strong influence, collaboration and negotiation experience.
Ability to collaborate with supporting resources across business and/or functional lines.
Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
Must be knowledgeable in the English language/speak clearly and understandably using the English language.
Preferred Skills
Inventory Management experience.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Description
DSI is searching for a Service Desk resource to manage IT Asset Inventory.
Responsibilities
Process all equipment coming into or leaving IT.
Update Asset Inventory System.
Process Salvage equipment (removing the hard drives, doing entire process).
Unpacking and packing boxes for equipment and preparing it for shipment.
Pickup and Deliver equipment from Client/Excel/DTS/ETC.
Complete any Service Now tickets on equipment requests (ie monitors, keyboards, mice, HDMI cables, etc.).
Reconcile all Inventory sheets (paper/electronic) on daily basis.
Validate all of the IT Operations Room equipment weekly to ensure inventory is up to date and correct.
Serves as backup contact for level 1 support.
Requirements
1-3 years IT Experience.
Education in IT Support.
Strong communication/ leadership skills.
Strong influence, collaboration and negotiation experience.
Ability to collaborate with supporting resources across business and/or functional lines.
Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
Must be knowledgeable in the English language/speak clearly and understandably using the English language.
Preferred Skills
Inventory Management experience.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
