What are the responsibilities and job description for the Service Desk position at Diversified Systems, Inc.?
100% Remote
Description
Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection.
Responsibilities
Required to have a dedicated workspace at home and be able to work from home without distractions.
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
Escalate issues in accordance with defined procedures.
Assist users through problem solving steps.
Use available tools and resources to research and resolve technical problems.
Provide accurate information to end users in a timely manner.
Ability to multitask while interacting with customers and documenting tickets.
Adhere to established quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Requirements
4 years College Degree.
10 years expertise in Cisco Meraki-based technologies, Meraki RSTP, Meraki switch setup and Meraki & Catalyst setup, required.
10 years collaborating with cross-functional teams to gather requirements and translate them into effective firewall configurations, required.
10 years designing, configuring, and maintaining IPSEC VPN tunnels to establish secure communication channels between remote offices, third-party partners, required
10 years configuring and managing Border Gate-way Protocol (BGP) to facilitate efficient and scalable routing within the organization's network infrastructure, required.
10 years demonstrating knowledge working with networking protocols (e.g., OSPF, BGP, IPSEC, TCP/IP, and MPLS), highly desired.
Maintain comprehensive documentation for configurations, processes, and procedures, highly desired.
Troubleshooting and resolving issues related to VPN connectivity and performance, highly desired.
Collaborating with cross-functional teams, highly desired.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Description
Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection.
Responsibilities
Required to have a dedicated workspace at home and be able to work from home without distractions.
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
Escalate issues in accordance with defined procedures.
Assist users through problem solving steps.
Use available tools and resources to research and resolve technical problems.
Provide accurate information to end users in a timely manner.
Ability to multitask while interacting with customers and documenting tickets.
Adhere to established quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Requirements
4 years College Degree.
10 years expertise in Cisco Meraki-based technologies, Meraki RSTP, Meraki switch setup and Meraki & Catalyst setup, required.
10 years collaborating with cross-functional teams to gather requirements and translate them into effective firewall configurations, required.
10 years designing, configuring, and maintaining IPSEC VPN tunnels to establish secure communication channels between remote offices, third-party partners, required
10 years configuring and managing Border Gate-way Protocol (BGP) to facilitate efficient and scalable routing within the organization's network infrastructure, required.
10 years demonstrating knowledge working with networking protocols (e.g., OSPF, BGP, IPSEC, TCP/IP, and MPLS), highly desired.
Maintain comprehensive documentation for configurations, processes, and procedures, highly desired.
Troubleshooting and resolving issues related to VPN connectivity and performance, highly desired.
Collaborating with cross-functional teams, highly desired.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
