What are the responsibilities and job description for the Dispatcher position at Diversified Transfer & Storage, Inc?
Dispatcher - OTR Pickup and Delivery Operations
Position Overview: We are seeking a skilled dispatcher to manage and optimize our OTR (Over-the-Road) pickup and delivery operations based in Billings, Montana. The ideal candidate will have a robust background in dispatching refrigerated trucks, focusing on pickup and delivery (P&D) and grocery warehouse operations.
Key Responsibilities:
- OTR Dispatching: Efficiently manage the scheduling and dispatching of reefer trucks for pickups and deliveries within our operational area out of our Billings terminal.
- Collaboration: Coordinate swaps and transfers between terminals in Aurora, CO, Billings, MT, and Salt Lake City, UT.
- Route Management: Plan and optimize delivery routes to maximize efficiency, minimize delays, and ensure adherence to temperature requirements.
- Communication: Serve as the primary point of contact for drivers, warehouse staff, and clients to provide updates, resolve issues, and handle real-time changes.
- Compliance: Ensure all dispatch operations comply with safety regulations and company standards, particularly regarding the handling of temperature-sensitive goods.
- Issue Resolution: Promptly address and resolve challenges related to delivery schedules, equipment issues, or route disruptions.
- Documentation: Maintain accurate records of dispatch activities, delivery statuses, and vehicle conditions. Prepare and review necessary reports.
- Analysis: Use KPIs to measure performance and productivity.
- Temperature Monitoring: Monitor temperature logs and equipment to ensure all perishable goods are transported within the required temperature ranges.
- Collaboration: Work closely with warehouse teams to streamline loading and unloading processes and ensure inventory accuracy.
- Relationship Building: Build, maintain, and expand stakeholder relationships in the area.
Qualifications:
- Experience: 5 years of experience in dispatching reefer trucks, with a strong background in OTR P&D and grocery warehouse operations.
- Knowledge: Solid understanding of refrigerated transportation requirements, cold chain logistics, and relevant safety and compliance regulations.
- Skills: Excellent organizational, communication, and problem-solving skills. Proficiency with dispatch software and systems is preferred.
- Adaptability: Ability to work effectively in a fast-paced environment and manage multiple tasks and priorities.
- Detail-oriented: Strong attention to detail, particularly in maintaining accurate temperature-sensitive shipment records and ensuring operational efficiency.
- Education: High school diploma or equivalent required; college degree, additional certification, or training in logistics or transportation management is a plus.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $55,000 - $65,000
