What are the responsibilities and job description for the Operations Specialist position at Diversify?
About Us
Diversify Advisor Network is the future of wealth management. Founded by seasoned advisors and industry leaders, Diversify has developed institutional-grade resources, complemented by the personal attention and support that defines a true partnership.
We strive to cultivate a family-like culture, an institutional platform and an immersive experience that enables advisors and wealth management firms to differentiate themselves, retain their entrepreneurial autonomy, and, most importantly, protect and serve clients effectively. Learn more about us at https://joindiversify.com.
About the Position
Join our dynamic team as an Operations Specialist, where you'll play a pivotal role in driving the operational excellence of our firm. As a key member of our operations team, you'll be at the forefront of managing essential operational activities, including processing investment documentation, providing crucial support to our front-line financial professionals, and actively contributing to the ongoing enhancement of our firm's processes. We're seeking an individual who is deeply committed to delivering top-notch customer service, possesses exceptional interpersonal skills, thrives in an organized environment, and is driven by meeting deadlines.
Key Responsibilities
- Efficient Processing: Handle the daily processing of investment documentation with meticulous attention to detail, ensuring accuracy and completeness at every step.
- Timely Execution: Demonstrate a consistent track record of meeting deadlines associated with the collection, submission, and processing of investment documentation.
- Compliance Adherence: Manage both electronic and paper records of clients with strict adherence to all regulatory compliance and confidentiality requirements.
- Exceptional Client Support: Provide professional and timely responses to front office inquiries and concerns via email and phone, demonstrating a commitment to delivering superior service.
- Collaborative Initiatives: Collaborate effectively with operational team members and other departments within the company on special assignments or projects aimed at continuous improvement.
Key Traits
- Exceptional Attention to Detail: Demonstrates a sharp eye for detail, ensuring precision and accuracy in all tasks and processes.
- Responsiveness: Exhibit a proactive and timely response to inquiries and requests from internal stakeholders, including our financial advisors.
- Effective Communication Skills: Demonstrate the ability to communicate clearly and professionally over phone calls or video meetings with advisors, conveying complex information in a digestible manner and fostering productive interactions.
Qualifications
- Industry Expertise: Preference will be given to candidates with relevant industry-related licensing or experience, although we welcome applications from motivated individuals looking to break into the field.
- Technical Proficiency: Proficient in using the Microsoft Office Suite, with the ability to produce professional documents and communicate effectively across various platforms.
Benefits
- Core Benefits - Medical with HSA and FSA options, dental, and vision.
- Preparing for Your Future - 401(k) with a generous company match, access to a personal financial planner, and unique investment options.
- Great Team Culture - Team members consistently rave about great colleagues.
- Time Off - We value family, giving back, making a positive impact in society, and creating time to enjoy life. You will enjoy 4 weeks paid time off, 12 paid holidays, and 2 days for giving back.
We demonstrate and act with complete and unconditional honesty and adhering to principles of sound ethics. After accepting an offer of employment, candidates will go through a pre-employment background check, credit check, and pre-employment drug screen. Diversify Advisor Network is An Equal Opportunity Employer--M/F/D/V
