Wave Captain- Night Shift

Job Description

Job Details

Job Title

Operations Team Captain

Job Code

OPSTC

Department

Operations

Location:

Buford, GA

Reports To

Operations Supervisor

FLSA Classification

Non - Exempt

EEOC Classification

Laborers and Helpers

Salary Grade

Supervisory Responsibilities:

Yes No

Job Summary

The primary responsibility of the Operations Team Captain is to eliminate barriers and prioritize work to ensure continuous and accurate flow through the operation. This role ensures a positive customer experience and progress toward operational targets throughout the assigned area of the distribution center.

Essential Duties

• Assists with the execution of orders within the distribution center.
• Analyzes and prioritizes work to maintain optimal efficiency and currency.
• Conducts thorough research of the operations to identify any discrepancies or issues that may impede progress.
• Troubleshoots and resolves operational challenges promptly and collaborates with team as needed.
• Ensures high accuracy and quality control throughout the operational processes.
• Recommends and implements best practices to improve customer experience and operational efficiency.
• Reviews and documents errors found throughout the operations, communicating trends and training needs with supervisors.
• Collaborates with Operations and Inventory Control teams to ensure priorities are aligned.
• Communicates delays, issues, or deviations from standard operating procedures to the Lead or Supervisor immediately.
• Performs other duties as assigned.
  
  
  

Required

Qualifications, Skills, Abilities and Educational Requirements

• High School Diploma/GED
• 6 months – 1 year of experience in a distribution center environment with a strong understanding of warehouse operations
• Strong problem-solving skills with the ability to follow direction and manage multiple priorities based on management and customer requirements
• Experience working in a fast paced and high-volume work environment
• Proactive “self-starter” with a strong attention to detail
• Excellent communication skills, both verbal and written, with the ability to effectively convey feedback and provide recommendations to key stakeholders
  
  
  

Preferred

Key Competencies

Inter-Relationships

Consistent interaction with other hourly production/distribution team members, management, and Human Resources.

Working Conditions and Physical Demands

Work Environment

This position works within in a distribution work setting with multiple dock doors and minimal temperature control. Will be frequently exposed to seasonal temperatures of excessive cold or heat. Work environment is often loud, dusty and/or dirty due to the materials required for production.

Physical Demands

Demand

Frequency

Hear

Frequent

See

Frequent

Repetitive Motions

Frequent

Talk

Frequent

Stand

Frequent

Bend

Frequent

Stoop

Frequent

Reach

Frequent

Climb

Frequent

Walk

Frequent

Sit

Occasional

Type

Occasional

Drive

Occasional

Physical Work

Percentage

Very Heavy – 50 lbs

25 - 50%

Travel Required

No