Front Desk Receptionist

Job Title: Front Desk Receptionist

Location: Diversity MRI
Reports To: Office Manager / Practice Administrator

Job Description:

We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team at Diversity MRI. As the first point of contact for patients and visitors, you will play a vital role in creating a welcoming environment while providing efficient administrative support. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for helping others in a healthcare setting.

Key Responsibilities:

• Patient Reception: Greet patients and visitors warmly, provide them with necessary information, and ensure a positive first impression of the diagnostic center.
• Check-in & Registration: Verify patient information (personal details, insurance, etc.), update records in the electronic health record (EHR) system, and ensure all necessary paperwork is completed accurately.
• Patient Coordination: Assist patients with any inquiries regarding diagnostic procedures, explain necessary instructions (e.g., fasting, preparation for tests), and direct them to the appropriate department or waiting area.
• Phone & Email Management: Answer incoming phone calls, respond to patient inquiries, provide appointment reminders, and handle general inquiries in a courteous and timely manner.
• Medical Records Management: Ensure accurate and up-to-date patient records are maintained, both physical and digital, while adhering to confidentiality and privacy regulations (HIPAA compliance).
• Collaborate with Healthcare Providers: Work closely with physicians, technicians, and other medical staff to ensure smooth patient flow, timely diagnostics, and follow-up appointments.
• Data Entry & Filing: Perform general administrative duties such as entering patient data, organizing patient files, and preparing reports for medical staff.
• Maintain Cleanliness and Organization: Ensure the front desk area is clean, organized, and stocked with necessary materials (forms, brochures, etc.).
• Patient Support: Provide patients with information on diagnostic procedures, including testing options, wait times, and any follow-up actions they may need to take.

Qualifications:

• High school diploma or equivalent (Associate's degree or higher preferred)
• Proven experience as a receptionist, front desk coordinator, or in a customer service role, preferably in a healthcare or medical setting
• Strong communication and interpersonal skills
• Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail
• Familiarity with medical terminology, office procedures, and electronic health record (EHR) systems (e.g., Epic, Meditech, NextGen) is a plus
• Proficient in MS Office Suite (Word, Excel, Outlook)
• Knowledge of insurance verification and billing procedures is a plus
• Excellent organizational and time management skills
• Ability to maintain confidentiality and adhere to HIPAA regulations
• Bilingual (English/Spanish) is a plus, depending on the patient demographic

Physical Requirements:

• Ability to sit for extended periods of time
• Occasional lifting of files or office supplies (up to 15 pounds)
• Ability to handle a busy front desk environment, manage phone calls, and interact with patients and staff

Work Schedule:

• Full-time
• Monday-Friday, 7:30 AM – 4:30 PM; weekends and holidays as needed]

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Medical terminology: 2 years (Required)
• Medical receptionist: 2 years (Required)
• Insurance verification: 2 years (Required)

Ability to Commute:

• Plantation, FL 33324 (Required)

Ability to Relocate:

• Plantation, FL 33324: Relocate before starting work (Required)

Work Location: In person