What are the responsibilities and job description for the EUC Manager position at Diversity Resource Staffing. Inc?
Job Purpose:
At COMPANY, we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. We're looking for a motivated, results-oriented End User Computing (EUC) Manager to join our team.
The End User Computing team at COMPANY provides technical support to COMPANY employees, in addition to being involved in the management of technology systems that include remote access, physical security, conference rooms and process automation. The EUC Manager will oversee the management and support activities of the End User Computing team. The EUC Manager is tasked with maintaining COMPANY’s global standards for end user computing and working closely with local business partners to address their needs by delivering superior technology. The EUC Manager provides leadership in driving continuous service and process improvements, and has primary ownership of end user experience in the office locations they support.
Responsibilities
- Provide technology support to employees across multiple offices and business units while delivering industry leading customer experience
- Evaluate team performance on a regular basis ensuring KPIs are tracked, and SLAs are met
- Recruit, mentor and motivate a team of EUC Analysts and Engineers to build a high-performance team
- Lead by example in showing a sense of urgency in resolving issues, and ensuring work is done to a high quality
- Support technology deployments including network, telephony, desktop systems and applications working with various stakeholders. Take lead on Conference room technology deployment and support
- Build relationships with various internal teams that EUC depends on to get their work done. Take lead in the escalation of high visibility issues
- Help enhance end user documentation and internal KB articles. Identify and pursue opportunities for automation of common issues and requests
- Manage the end user asset management process, from procurement to disposal
- Support local activities including M&A, BCP and other location specific IT activities
- Promote COMPANY standards and culture in interactions with end users
- Bachelor’s degree in computer science or related, or equivalent experience
- Technical experience working in a Microsoft AD environment and other related technologies. Working knowledge of MACs and end point management, network and workstation technologies
- Familiarity with AV/Conference Room technology in a corporate environment
- Experience using IT Service Management tools like ServiceNow
- Experience multitasking in a high-pressure & fast paced environment
