What are the responsibilities and job description for the Lead Network Engineer position at Diversity Resource Staffing Inc?
The Lead Network Engineer is an important role within the organization serving as a technical leader for Analysts and Engineers. The lead engineers are subject matter expert in parts of the network eco-system enabling them to handle complex issues. The engineer is fully involved in the project work, taking ownership of large network deployments from the design phase to the implementation, documentation and support handover.
Along with having larger domain knowledge and advanced trouble-shooting skills. The Lead Engineer will be looked upon as an informal trainer to Analyst and Engineers, using every encounter to share knowledge and recovery tips with Engineers, better equipping them to handle similar issues in future. All interactions with the clients, colleagues and vendors must remain highly professional, helpful and proactive.
Responsibilities
- Design, deploy, support and maintain mixed vendor network infrastructure
- Assist staff with problem solving and escalation procedures
- Understand and follow operational policies / procedures and promote adherence to same
- Provide technical knowledge needed to ensure safe, effective, and efficient changes to the network infrastructure
- Assist with development of policies and procedures for maintaining network infrastructure
- Collaborate and work closely with all other IT teams
- Lead Incident investigations, diagnosis, and service restoration and always give priority to the resolution of incidents
- Provide consultation (trouble-shooting, designing, on-boarding, risk mitigation, operational improvement) for areas of domain strength
- Informal Trainer to Level II; ensures Level II skills are constantly growing through support and guidance.
- Participation in 24 / 7 on-call rotation if needed
Knowledge and Experience
Preferred
