What are the responsibilities and job description for the IT Site Technician position at divihn.com?
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Amit | 224-507-1290
Muskan | 224-369-4238
Infant | 224-507-1261
Title : IT Site Technician
Location : Oneonta, NY
Duration : 5 Months
Description : Scope of Position :
The IT Site Technician will provide technical assistance and support for incoming service requests / incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY.
The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7 / 10 / 11 and MS Office suites (2010 / 2013 / 2016 / O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities :
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Microsoft and 3rd party)
Troubleshooting Cisco VPN connectivity
Remediating / minimizing anti-virus threats
Remote connection / utilization
Imaging and deployment server utilization
Asset lifecycle management skills
Various browser support (IE, Chrome, Safari, etc.)
Installation / configuration of various software packages
Installation / configuration of Security Software
Printer / driver troubleshooting & installation
IPT based Telephony Device Management
ServiceNow (ticket management) utilization
Deployment, configuration, and support of standard IP telephony
Hardware ordering and inventory management
Limited support for Mac OS and hardware
Additional responsibilities may include :
Documentation (records) management
On-boarding (Training) of new hires
Conference room support
Vendor engagement (as needed)
Project interaction / participation
Customer scheduling / follow-ups
End user equipment moves (disconnect / reconnect)
Cross-team interaction and collaboration
Standard device imaging via USB / PXE server(s)
Smart-Hands tasks / functions to physically assist other IT teams
Desktop Imaging and deployment
Printer support, mapping, configuration, troubleshooting and deployments.
Cyber security vulnerability mitigation
Other tasks and duties as needed
Meeting Support :
Works across the media team, corporate events, and IT for meeting support and problem resolution.
Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
Troubleshoots issues and engaging / assigning to the correct Team / Assignment Group
Knowledge of conference room audio and display devices
Smart Hands :
Assisting external IT teams (note : Some sites have a dedicated network team to perform some of the duties below)
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