What are the responsibilities and job description for the Data Analyst/Customer Service position at DivIHN Integration Inc?
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Dipankar at 224 507 1264
Swathika at 224 507 1292
Nagarajan at 630 847 0953
Title : Data Analyst / Customer Service
Location : Lisle, IL (open to remote candidates as well)
Duration : 12 Months
Hours : 7 AM - 4 PM CST
Description :
- Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
- Ensures quality service and operational performance within the parameters of program and delivery standards.
- Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
- Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
- Performing assignments that require considerable judgment and initiative.
- Understands implications of work, identifies key issues, and makes recommendations for solutions.
- Identifies key issues and patterns from partial / conflicting data.
- Takes a broad perspective to problems and spots new, less obvious solutions.
- Completes work with a limited degree of supervision.
- Determines methods and procedures on new assignments.
- For this role we need candidates with heavy customer service experience, data remediation making phone calls, internet searches.
- The candidates must have solid remediation experience in order to be considered.
Desired skills :
Mininum requriements
Video Teams Interviews
About us :
DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
