Technical support for Citrix

Job Description

Job Description

Mid-Senior level Citrix VDI Architect will be responsible for providing level-2 and level-3 technical support for Citrix / XenApps server environment. This position will analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution. Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems. Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems. Job duties will include, but are not limited to the following :

Responsibilities :

• Providing level-2 and level-3 technical support for Citrix / XenApps server environment
• Monitoring of VDI platform with various client tools Netscaler, ControlUP)
• Support will include :
• VDI End-User Sessions
• VDI Stack
• Level-2 management and technical support
• Ensuring virtual sessions are working as intended
• Handling IT- VDI related requests or inquiries received by client helpdesk
• Ensuring all Citrix platform server systems under management have updated software patches
• XenDesktop Broker including VDI monitoring and alerting support of the Citrix / VMware applications which are responsible for delivery of the virtualized desktop or applications
• Ensure high levels of client satisfaction for the products / solutions which are supported
• Addresses all technical questions around VDI and Citrix
• Participate in client meetings to update team members
• Ability to be the technical Subject Matter Expert within the domain

Qualifications Skills, Experience & Qualifications :

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

Effective communication skills (written and oral).

Proven experience with Citrix / Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering

Team member training.

Citrix Administration Certification

Adaptable, flexible, and self-motivated with strong technical and problem solving skills.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

Ability to effectively communicate with large or small groups of people through written or spoken communication

Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.

Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.

Technical expertise a must.

REQUIRED EDUCATION :

A bachelors of computer science degree or a related field, plus five years or more professional experience supporting a large scale enterprise Windows enviroment and experience in Citrix VDI.