What are the responsibilities and job description for the Associate Account Manager - Amazon position at Divisions Maintenance Group?
Description
Title : Associate Account Manager
Reports To : Team Lead
Department : GTM
Location : Cincinnati, OH
Position Status : Salary Exempt
About DMG :
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary :
The Associate Account Manager builds strong customer relationships and helps to drive organic growth by managing reactive or customer initiated incremental opportunities. The Associate Account Manager works collaboratively with Operations Team and Field Team to help drive top line growth and Profitability and ensures expectations of the Service Level Agreements (SLAs) are met. Manages account relations, escalations and other customer complaints all aimed to increase customer satisfaction and loyalty to DMG. Assist in the Request for Proposal (RFP) process, contract administration, strategic planning process and quarterly reviews and other projects as requested. Works collaboratively across teams as an effective contributor, sharing growth and profitability targets. Assists in the execution of the accounts KPIs, management of the budget, and delivering overall account management excellence.
What You'll Do :
- Sales Retention & Growth : Works closely with the Team Leader to identify and execute upselling opportunities and is responsible for retaining existing base business. (Measured by top line growth % and margin targets)
- Account Management : Develop strong relations with customer working closely with the Team Leader, Operations team members, and Sales Executive to contribute to excellence in execution of operations plan and sales growth opportunities and overall customer satisfaction. (Measured by year over year account sales and margin growth)
- Obsession with Customer / Provider Service & Satisfaction - Contributes to the overall DMG (Divisions Maintenance Group) Mission, Vision, and Brand Promise. Practice The Basics by providing uninterrupted peace of mind through sustainable relationships and inspired team members and bring peace of mind to every FM (Facilities Maintenance) solution through industry-leading technology, innovation, and service. As such this role is subject to 24 / 7 customer service and availability. (Measured by customer scorecard & provider surveys)
What You Need :
What You'll Get :
At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include :
Divisions Maintenance Group is an equal opportunity employer.