What are the responsibilities and job description for the RC - Customer Service Representative position at divyeshpatel.awsdev?

Job Title

RC - Customer Service Representative

Job Type

Job Description

Main Job Tasks and Responsibilities

    deal directly with customers either by telephone, electronically or face to face
    respond promptly to customer inquiries
    handle and resolve customer complaints
    obtain and evaluate all relevant information to handle inquiries and complaints
    perform customer verifications
    process orders, forms, applications and requests
    direct requests and unresolved issues to the designated resource
    manage customers' accounts
    keep records of customer interactions and transactions
    record details of inquiries, comments and complaints
    record details of actions taken
    manage administration
    communicate and coordinate with internal departments
    follow up on customer interactions

Education and Experience

    High school diploma, general education degree or equivalent
    knowledge of customer service principles and practices
    knowledge of relevant computer applications
    ability to type
    knowledge of administrative procedures
    numeric, oral and written language applications
    product knowledge

Category

Marketing/Communications

Location

RC - California - CA US (Primary)

Education

Associate Degree

Career Level

Entry Level

# of Hires Needed

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RC - Customer Service Representative

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