Customer Care Representative

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team.

This position is full time, Monday-Friday with an on-call rotation that will include weekends.

Who You are:

• You have great communication and strong customer service skills.
• You work well with a team.
• You have excellent work ethic and leadership skills.

What You will be responsible for:

• Provide exceptional customer experiences by empowering your customers.
• Tailor solutions for residential customers which can greatly enhance their product/service enjoyment.
• Create work orders, purchase orders and schedule appointments.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Respond promptly to customer inquiries regarding information about services, pricing, and scheduling appointments.
• Address and resolve customer complaints and issues in a timely and professional manner
• Enter data in computer system and maintain logs of customer interactions, transactions, comments and complaints.
• Providing feedback to the customer care supervisor on ways to be more efficient in the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Who We are:

• We believe in Doing the Right Thing
• We believe in Service Excellence
• We believe in Mutual Respect
• We believe in Delivering Happiness
• We believe in Safety
• We believe in Continuous Improvement and Dedication

Perks:

• Competitive Wages
• 401K Benefits with match program
• Paid Holidays
• Paid Time Off
• Health Plan for team members and their families
• Incentive Programs
• Long/Short Term Disability
• Marketplace Chaplains
• On staff National Certified Counselor
• Opportunity for professional growth and development

Qualifications and Skills:

• At least 3 years of experience in providing customer service via phone preferred.
• ServiceTitan software experience preferred.
• Ability to navigate through multiple computer applications with speed and accuracy.
• The talent to relate to customers in a professional and courteous manner.
• Active listener with excellent communication skills
• Ability to stay calm when customers are stressed or upset.
• A strong interest in using and promoting innovation and technology.
• Superb attention to detail and multi-tasking ability.
• Computer skills, specifically the ability to use Microsoft Office, excel, teams, and zoom.
• Self-motivation to work under his/her own initiative.
• An interest in ongoing personal development through training and coaching.
• Track history of excellent attendance.
• Fast typing with experience in data entry and accurate documentation
• Must pass drug test and background test.
• Enjoy being part of a team.

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

Since 1908 to Today
From the start, Dixie played an important role in the city. Teddy Roosevelt was president and for the first time, a ball was dropped in Times Square to celebrate New Year’s. The year was 1908 when Dixie opened its doors in Montgomery and began its long history in the community. It was a mere 20 years after a new kind of power began lighting up the city. A young man named Peter W. Crump saw electricity’s exciting potential and proceeded to form Montgomery’s first electrical contracting company.
Dixie maintained Montgomery’s trolley system, the first electricity-powered streetcar system in the U.S. It installed wiring and performed electrical maintenance and repairs in homes and businesses around town. As the town grew and prospered over the next 10 decades, so did Crump’s company. Current presidents John & Noble Yelverton are proud of the history Dixie represents, and they conduct business with the same pride and tradition of service that their grandfather, J. Noble Crump adhered to for six decades. Serving as Vice Presidents are Jimmy Jehle and Rodney King. As Dixie’s skilled electricians did their work in Central Alabama, we were often asked who we would recommend for plumbing, air conditioning, and heating services. It became clear to us there was a need for a high-quality, reliable, and fair-minded company to fill the demand. As a result, Dixie
Electric & Plumbing was born in 2012, followed by Dixie Electric, Plumbing & Air in
2014.
Choose Dixie, and we will invest in you in return for your commitment to us. The
investment includes competitive pay and benefits with continued training and an opportunity for advancement. Dixie’s philosophy is we can teach you how to do the job right. But we can’t teach you how to be a quality person. The Dixie family must have the integrity and professionalism our clients deserve. We have been serving Central Alabama for more than a century. We need highly motivated and service-
oriented people who will work to maintain and build our legacy. If you fit that description, then we are looking for you!

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Referral program

Job Type: fulltime

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability
• On call

Education: No education required

Work location: On-site