What are the responsibilities and job description for the Dispatch Coordinator position at Dixie Electric, Plumbing, & Air?
Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?
Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time dispatcher with integrity and professionalism to join our team in Montgomery, Alabama.
Our dispatch team works diligently to ensure that our technicians get to their calls and that our customers know when they will be arriving. This position plays a vital role in making sure our customers are receiving exceptional service. We want you to be a part of helping us positively impact and enrich each person whose home we service.
Who You are:
- You must be excited about making a difference in people’s lives every day
- You are an excellent multi-tasker with the ability to work in a fast-paced environment
- You enjoy and excel at solving problems
- You stay calm under pressure and address any issues in a quick and efficient manner
- You are highly detailed-oriented and organized
- You are a self-starter and can work independently as well as on a team
What You will be doing:
- Effectively communicate with customers and handle any questions or needs they may have
- Organize and assign calls to techs and dispatch techs out
- Book calls when necessary
- Build installs and book estimates
- Debrief calls and input all information from call into system
- Develop the necessary skills to navigate Spectrum and utilize it properly (prior knowledge of this is preferred)
Who We are:
- We believe in Doing the Right Thing
- We believe in Service Excellence
- We believe in Mutual Respect
- We believe in Delivering Happiness
- We believe in Safety
- We believe in Continuous Improvement and Dedication
Perks:
- Competitive Wages
- 401K Benefits with match program
- Paid Holidays
- Paid Time Off
- Health insurance plan for team members and their families
- Life Insurance
- Long Term and Short Disability
- Vision Insurance
- Dental Insurance
- Incentive Programs
- LegalShield
- Marketplace Chaplains
- On staff National Certified Counselor
- Opportunity for professional growth and development
Qualifications:
- High School Diploma or GED preferred
- One year of dispatch work experience required
- Customer service and phone experience required
- Proficient in Microsoft Word and Excel
- Excellent communication and computer skills
- Required 40 WPM
Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.
