Lead Customer Service Representative

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time lead customer care representative with integrity and professionalism to join our team.

Who You are:

• You have strong leadership skills.
• You have great communication and strong customer service skills.
• You work well with a team.
• You have excellent work ethic and leadership skills.

What You will be responsible for:

• Be the leader for the customer care team.
• Provide exceptional customer experiences by empowering your customers.
• Tailor solutions for both residential and commercial customers which can greatly enhance their product/service enjoyment.
• Creating work orders, purchase orders and scheduling jobs.
• Ability to navigate through multiple computer applications with speed and accuracy.
• Capability to effectively research and identify solutions using computer-based resources.
• Aptness to work in a paperless work environment where customer privacy is paramount.
• Potential to embrace feedback and coaching to help maximize your potential.
• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Who We are:

• We believe in Doing the Right Thing
• We believe in Service Excellence
• We believe in Mutual Respect
• We believe in Delivering Happiness
• We believe in Safety
• We believe in Continuous Improvement and Dedication

Perks:

• Competitive Wages
• 401K Benefits with match program
• Paid Holidays
• Paid Time Off
• Health Plan for team members and their families
• Incentive Programs
• Marketplace Chaplains
• On staff National Certified Counselor
• Opportunity for professional growth and development

Qualifications and Skills:

• Minimum of five years’ experience in providing customer service via phone.
• The talent to relate to customers in a professional and courteous manner.
• Ability to stay calm when customers are stressed or upset.
• A strong interest in using and promoting innovation and technology.
• Superb attention to detail and multi-tasking ability.
• Excellent written, verbal and listening skills.
• Computer skills, specifically the ability to use Microsoft Office
• Self-motivation to work under his/her own initiative.
• The ability to work under pressure.
• An interest in ongoing personal development through training and coaching.
• The capability to maintain excellent attendance and adherence to assigned work schedules.
• The aptness to type 30 words per minute.
• Must pass state, federal and criminal background check
• Must pass drug screen.
• Must be at least 18 years of age or older.
• Enjoy being part of a team.

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older

Since 1908 to Today
From the start, Dixie played an important role in the city. Teddy Roosevelt was president and for the first time, a ball was dropped in Times Square to celebrate New Year’s. The year was 1908 when Dixie opened its doors in Montgomery and began its long history in the community. It was a mere 20 years after a new kind of power began lighting up the city. A young man named Peter W. Crump saw electricity’s exciting potential and proceeded to form Montgomery’s first electrical contracting company.
Dixie maintained Montgomery’s trolley system, the first electricity-powered streetcar system in the U.S. It installed wiring and performed electrical maintenance and repairs in homes and businesses around town. As the town grew and prospered over the next 10 decades, so did Crump’s company. Current presidents John & Noble Yelverton are proud of the history Dixie represents, and they conduct business with the same pride and tradition of service that their grandfather, J. Noble Crump adhered to for six decades. Serving as Vice Presidents are Jimmy Jehle and Rodney King. As Dixie’s skilled electricians did their work in Central Alabama, we were often asked who we would recommend for plumbing, air conditioning, and heating services. It became clear to us there was a need for a high-quality, reliable, and fair-minded company to fill the demand. As a result, Dixie
Electric & Plumbing was born in 2012, followed by Dixie Electric, Plumbing & Air in
2014.
Choose Dixie, and we will invest in you in return for your commitment to us. The
investment includes competitive pay and benefits with continued training and an opportunity for advancement. Dixie’s philosophy is we can teach you how to do the job right. But we can’t teach you how to be a quality person. The Dixie family must have the integrity and professionalism our clients deserve. We have been serving Central Alabama for more than a century. We need highly motivated and service-
oriented people who will work to maintain and build our legacy. If you fit that description, then we are looking for you!

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Referral program

Job Type: fulltime

Schedule:

• Monday to Friday
• On call
• 8 hour shift

Education: No education required

Work location: On-site