Service Coordinator- Commercial Service

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?
Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time service coordinator who has integrity and professionalism to join our team in Opelika, AL. 
Who You are:

• You have great communication and strong customer service skills.
• You are self-motivated and task oriented.
• You work well with a team.
• You have excellent work ethic and leadership skills.

• Schedule quoted work and request permits
• Dispatch technicians to service calls/quoted work, communicating with the customer and technician until the job is completed to satisfaction
• Work with other Dixie locations as needed to establish technician coverage
• Process work orders and update Service Titan accordingly
• Process timesheets and time-off request forms and assist with payroll issues
• Respond to and resolve customer issues
• Collect payments and process finance paperwork
• Follow up on purchase orders and coordinate deliveries
• Place orders and stock office supplies
• Complete other various duties assigned by management.

• We believe in Doing the Right Thing
• We believe in Service Excellence
• We believe in Mutual Respect
• We believe in Delivering Happiness
• We believe in Safety
• We believe in Continuous Improvement and Dedication

• Competitive Wages
• 401K Benefits with match program
• Paid Holidays
• Paid Time Off
• Health insurance plan for team members and their families
• Life Insurance
• Long Term and Short Disability
• Vision Insurance
• Dental Insurance
• Incentive Programs
• Marketplace Chaplains
• On-staff National Certified Counselor
• Opportunity for professional growth and development

• Three (3) years’ experience in scheduling or dispatching in the HVAC, electrical, plumbing, or automotive industry is preferred
• Proficient in Microsoft Office Suite, concentrating on Microsoft Word and Microsoft Excel
• Service-Titan experience is preferred
• Exhibit excellent customer service, critical thinking, problem-solving, and organizational skills.
• Must have excellent time management skills and be a self-starter
• Ability to prioritize, adapt, and remain calm in stressful situations.
• Ability to pass a drug test and background check required.
• Passion for helping others. Present a professional, positive, and helpful attitude always.

Dixie is an Equal Opportunity Employer drug-free workplace and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.