What are the responsibilities and job description for the Planet Fitness Member Services Representative Part time position at DJD Fitness - Easton/Nazareth/Mt. Pocono/Bethlehem PA?
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Planet Fitness
859 Nazareth Pike, Nazareth PA 18064.
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Member services representative will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including :
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
More then 50% of your time will be spent on cleaning the club and equipment.
Assist in maintaining the neatness and cleanliness of the club.
If needed, thoroughly clean and sanitize restrooms, locker room areas.
Qualifications / Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma / GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Work Hours :
Must be willing to work either Saturday or Sunday
Manager will ask to work as needed but likes to keep a consistent schedule, part time, flexible. Minimum of 15-25 hours a week (3-4 days a week).
There will be several days of paid training!
13 / hr Free Black Card Membership!
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Salary : $13
