125884-Junior Key Account Specialist(Bilingual in Mandarin, EE/ME background preferred)

Job Location: Cerritos, CA 90703

FLSA Classification: Exempt

Position Status: Full Time, Fully Onsite

DJI is the global leader in developing and manufacturing innovative drone and camera technology for commercial and recreational use.

DJI was founded and is run by people with a passion for remote-controlled helicopters and experts in flight-control technology and camera stabilization. The company is dedicated to making aerial technology accessible, reliable and easy to use for creators, innovators and businesses around the world.

Job Summary

The Junior Key Account Specialist establish standards and systems in the form of written SOPs for NA GKAS team based on the current state of the team and its medium- and long-term goals. This role acts as the primary communication bridge between the local team and headquarters, ensuring effective coordination and alignment

Essential Functions

• Lead the development and optimization of standardized team processes, ensuring alignment with NA GKAS goals, and drive the implementation of process digitization initiatives.
• Provide process management support to the team, ensuring the effective execution of workflows and enhancing overall operational efficiency.
• Collaborate on process improvement projects, facilitate cross-departmental coordination, and oversee the successful implementation of project objectives and team KPI.
• Maintain the relationship & corporate with the DJI Sales team to fulfill clients’ needs and handle major complaints to achieve aftersales targets in North America Region.
• Handle major complaints in the region.
• Optimize the cultural difference to serve the US market smoothly in terms of regulations, work efficiency, technical needs, and translation.
• Perform other job duties as assigned

Requirements:

Education

• Bachelor’s degree from a four-year university, preferably EE/ME or project management degrees.

Experience

• Have experience in B2B after sales realm, understand the pain point of providing service to business clients
• DJI drone experience/knowledge is highly preferred

Knowledge and Skillsets

• Strong communication and collaboration skills;
• Strong execution skills, be able to launch policy changes and improvements;
• Strong learning ability, strong passion in learning new products;
• Work well under pressure, be able to adapt
• Proficient in Microsoft office/ Cloud-based software is a must
• Bilingual in English and Mandarin speaking is required.
• Part 107 certificate preferred

Travel Requirements

20%-50% of domestic travel is expected for this position.

Supervisory responsibility

This position has no supervisory responsibilities

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and use fingers to manually input data and write as well as talk and hear to communicate with other employees.

Specific vision abilities required by this job include near acuity, color vision, field of vision and ability to adjust focus. The employee will be expected to sit in front of a computer to look at the computer screen.

The position has sedentary lifting requirements. May occasionally lift and/or move up to 50 pounds.

Environmental Conditions

The job operates in a professional office and manufacturing environment.

FLSA Compliance and Work hours

This is a full-time position. Days and hours of work are Monday through Friday, and can range anywhere between 9:00 am to 9:00 pm. Occasional evening and weekend work maybe required as duties demand.

Additional Eligibility

Must be eligible to work in the United States.

EEO statement

DJI Service LLC is an Equal Employment Opportunity (EEO) employer, which provides Equal Employment Opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Company complies with State of California and local laws governing nondiscrimination in employment in every location in which the Company has facilities.