What are the responsibilities and job description for the Field service engineer - Nordics position at DK13 Alcon Nordic A/S Company?
Field Service Engineer
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Field Service Engineer supporting our Technical Support Team across the Nordics (Denmark and Sweden), you will be trusted to work on corrective and preventive maintenance, retrofits, upgrades, and system installations at various customer locations.
In this role, a typical day will include:
- Collaborating with customers and internal teams to solve technical challenges.
- Performing corrective and preventive maintenance, retrofits, upgrades, and system installations.
- Establishing and maintaining a high level of customer satisfaction by promptly addressing customer concerns, quality assurance, and medical safety issues.
- Managing your daily schedule while maintaining accurate and timely communications with customers, dispatch, managers, regional, and cross-functional teams.
- Assisting Sales, Clinical, and In-house teams, including other Field Service Representatives, as needed.
WHAT YOU’LL BRING TO ALCON:
- Education: Degree in Engineering or a related technical field.
- Experience: Minimum of 3 years in field service engineering or a related technical role.
- Technical Skills: Strong technical and problem-solving skills, proficiency in maintaining accurate records and documentation.
- Behaviors: Excellent communication and customer service skills, ability to manage multiple tasks and priorities effectively, willingness to travel as required.
- Language Knowledge: Fluent in English and Danish or Swedish.
HOW YOU CAN THRIVE AT ALCON:
- Autonomy: Enjoy a high level of independence in managing your tasks and schedule.
- Challenging Work: Engage in diverse and challenging technical projects that make a real impact.
- Team Environment: Be part of a supportive and collaborative team that values your contributions.
Alcon Careers See your impact at alcon.com/careers
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