Account Supervisor – Crisis & Issues Management

LOOKING FOR SOMETHING NEW?

DKC is a full-service public relations, marketing, and government affairs firm and one of the top ten independent PR agencies in the U.S. Based in New York City. With offices in Los Angeles & San Francisco, DKC’s services include strategic counsel and planning, public relations, thought leadership, data analytics and creative services. Client success is our only benchmark, and we expect to be judged on what we achieve, not just what we promise. We are in the business of enhancing reputation, building credibility, and increasing awareness by generating news value in everything we do.

For more than three decades, DKC has been at the forefront of communications agencies, attracting the best and the brightest talent from around the country. Currently, we are searching for a trailblazing Account Supervisor – Crisis & Issues Management based in New York who is ready to take their career to the next level.

The Account Supervisor – Crisis & Issues Management will play a pivotal role in guiding clients through reputation-sensitive situations, crisis events, and ongoing risk management. This position requires a strategic thinker with a hands-on approach to managing client relationships, crafting and executing crisis communications strategies, and providing counsel on mitigating risks and responding to public issues. The ideal candidate will have experience in managing high-pressure situations, leading cross-functional teams, and delivering clear, concise communication under tight deadlines.

Key Responsibilities:

• Crisis Communication Strategy: Lead and develop crisis communication plans for clients, including media statements, Q&As, and stakeholder messaging.
• Client Management: Serve as the day-to-day lead for clients facing complex crisis situations, providing strategic counsel and guidance.
• Media Relations: Work closely with media to handle crisis response, conduct outreach, and manage inquiries.
• Monitoring & Reporting: Oversee issues monitoring and reporting to track emerging issues that could affect client reputation.
• Internal Collaboration: Partner with internal teams (social media, digital, legal, and executives) to develop integrated crisis communications responses.
• Training & Preparedness: Assist in the development and facilitation of media training, crisis simulations, and internal readiness programs for clients.
• Risk Assessment: Identify and assess potential reputational risks and develop proactive solutions to mitigate them.
• Team Leadership: Mentor and provide guidance to junior team members while collaborating with senior leadership to drive account strategy.

Qualifications:

• 5 years of PR agency experience, with a strong focus on crisis and issues management, media relations, and reputation management.
• Proven ability to manage high-pressure situations and provide clear, decisive counsel in real-time.
• Strong written and verbal communication skills with the ability to craft compelling narratives under tight deadlines.
• Ability to develop and implement crisis communication plans, including risk assessments, stakeholder messaging, and media strategies.
• Experience working with senior executives and cross-functional teams to navigate complex challenges.
• Media training experience and familiarity with crisis simulation exercises is a plus.
• Strong organizational and project management skills, with the ability to manage multiple clients and deadlines simultaneously.
• Ability to work independently, with a strategic mindset and attention to detail.

Preferred Skills:

• A deep understanding of crisis communications principles, including reputational risk, social media management, and government affairs.
• Familiarity with crisis communication tools and media monitoring platforms.

The salary range for this role is commensurate with experience: $80k - $100k.

At DKC, we celebrate diversity and are committed to creating an inclusive environment for all employees.

We are proud to be an equal opportunity employer and value diversity at our agency. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.