What are the responsibilities and job description for the Membership Services Specialist position at DKG Society International?
Details
Posted : 14-Feb-25
Location : NW Austin
Type : Full Time
Categories :
Administrative, Clerical, Support Membership
Required Education : Some College
Position Overview :
This is a full-time, non-exempt salaried position with a competitive benefits and rewards package. The role requires on-site work at the Austin office two scheduled days per week, with the flexibility to work remotely for the remaining three days. All necessary equipment will be provided. Office hours run from 7 : 30 a.m. to 6 : 30 p.m. Central Time, divided into two shifts, with this position assigned to the 10 : 00 a.m. to 6 : 30 p.m. shift. Occasional evening or weekend hours may be required.
The Membership Services Specialist will collaborate across departments to provide outstanding member support. Success in this role requires strong customer service skills, professionalism, and a commitment to the organization’s mission, vision, and strategic growth. This position involves extensive data entry in a fast-paced environment, making attention to detail and adaptability essential qualities for the ideal candidate.
Essential Duties :
- Provide outstanding customer support via phone, chat, and email to ensure a positive member experience.
- Accurately and efficiently complete various data entry tasks.
- Develop in-depth knowledge of the organization to serve as a trusted resource for members.
- Maintain and update member profiles, ensuring timely and accurate information.
- Proactively engage with members to enhance their overall experience.
- Collaborate with Executive, Finance, and Technology teams on cross-functional projects.
- Facilitate the collection of membership dues and process payments smoothly.
- Assist in developing and implementing strategies to effectively engage new members.
- Support the creation and maintenance of membership materials and resources.
- Manage the Membership inbox, responding to daily inquiries and triaging requests as needed.
Benefits Offered : % paid Employee Insurance. A (k) match, contributions to a Health Savings Account, paid time off, and paid Holidays.
Additional Information : Hybrid (Remote 3 days a week); Office located NW Austin, Hours M-F, 10 : 00 a.m. – 6 : 30 p.m. CT
Qualifications & Skills Requirements :
About DKG Society International The Delta Kappa Gamma Society International (DKG) is a non-profit organization founded in in Austin, Texas, by women educators committed to promoting excellence in education, advocating for women's rights in both education and the workplace, and fostering a spirit of fellowship and support. The Society continues to support education, educators, and children through its mission and vision and its membership of women educators throughout the world. With almost 50, members in 17 countries, DKG Headquarters staff must not only support these women with strong customer service skills but also respect the diversity in language and culture.