What are the responsibilities and job description for the Desktop Support IV position at DKMRBH Inc?
Position Overview
This Desktop Support IV position requires a highly skilled professional to provide expert-level technical support and assistance with desktop applications, hardware, and devices. The role involves troubleshooting complex issues, resolving escalated tickets, and supporting a wide range of technologies, including Windows operating systems, mobile devices, Multi-Function Devices (MFDs), and remote desktop tools.
The candidate will act as the primary desktop expert, offering advanced technical assistance and serving as a mentor to team members. This role also requires creativity, strong problem-solving skills, self-direction, and the ability to handle high-pressure situations.
Key Highlights :
Requires advanced technical expertise with desktop technologies.
On-call and standby hours may be necessary, including occasional work beyond 40 hours / week.
The position is headquartered in Milwaukee, WI, and requires on-site presence up to 80% of the time.
Key Responsibilities
Provide expert-level support for desktop applications and hardware.
Independently troubleshoot, diagnose, and resolve escalated technical issues.
Support desktop technologies, including Windows 10 / 11, Mac OS X, and mobile devices (Android / iOS).
Manage software installation, configuration, and updates using MECM / SCCM.
Administer Active Directory for user account setups and permissions.
Assist in the installation and maintenance of PCs, laptops, and related equipment.
Provide on-call support as part of a rotation schedule.
Required Skills
Advanced proficiency with desktop technology concepts, practices, and procedures.
Experience with desktop operating systems (Windows 10 / 11, Mac OS X).
Familiarity with remote desktop tools and mobile device management.
Strong analytical and problem-solving skills.
Proficiency with Active Directory, MS Office Suite, and MECM / SCCM.
Preferred Skills
Knowledge of VMware Horizon, Omnissa Horizon, or Microsoft VPC.
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