Operations Supervisor/Officer

The Operations Supervisor is responsible for directing and administering the operational efforts of the branch. He or she ensures that established operational and security policies and procedures are followed. He or she is also responsible training, directing and supervising branch operations staff. The Operations Supervisor ensures that customers are promptly and professionally served and provides general bank information and cross-sells services. He or she is responsible for business development and marketing of existing and prospective accounts.

RESPONSIBILITIES

• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements
• Supervises work scheduling and workflow of daily routine operations
• Serves as a back-up to the teller and new accounts positions as needed
• Compiles and accurately reports all financial data as required by government regulations
• Implements changes to established policies and procedures within the branch
• Ensures that all branch transactions are balanced at the close of each day
• Counsels customers regarding their financial needs and services requested
• Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems
• Ensures that customers' requests and questions are promptly resolved
• Establishes and maintains effective and professional business relations with customers and trade professionals
• Markets and cross-sells other bank products and services
• Stays informed regarding changes in lending standards and related legal requirements
• Directly supervises branch personnel ensuring that high quality work and efficiency in operations are maintained
• Supervises work scheduling and workflow of branch operations staff
• Provides leadership through effective objective goal setting and communication
• Ensures that personnel are well trained in all phases of their respective jobs
• Serves as a representative for D.L. Evans Bank in the community
• Keeps management informed of area activities and any significant problems or concerns
• Attends and participates in meetings and committees as required
• Maintains the professional reputation of D.L. Evans Bank

QUALIFICATIONS

• High school diploma or GED required
• At least three years of previous experience in retail banking operations (teller/new accounts) required
• Knowledge of operations policies, and procedures required
• Proven track record of community/civic/trade organization involvement and business development
• Excellent written and verbal communication skills
• Previous supervisory experience preferred
• Associate's degree (A.A.) or equivalent from a two-year College or technical school preferred
• Professional appearance, dress, and attitude