Title Administrator

As a Title Administrator, US Operations, you can expect to work collaboratively with internal and external customers on receipt, review & management of title documentation in conjunction transactions processed in any of our Retail line(s) of business. Our goal is to meet customer expectations in accuracy and timely processing. This role reports to the Manager, Contract Administration

Find out more here about how you can unleash your full potential at DLL!

Day to Day

• Pre-Booking Documentation Review & Execution:
• Review motor vehicle title related correspondence required to secure our security interest in assets being leased/financed for accuracy prior to Contract Administration proceeding with booking of standard, non-standard and complex financial transactions to ensure legal enforceability and adherence to company policies.
• Ensure the company's security interest (Title when applicable) in the equipment have been established.
• Analyze title correspondence to ensure customer intentions are reflected in the document package and work with our Commercial teams to translate the customer's needs into a correct and timely solution.
• Execute title correspondence on behalf of the company.
• Act as the last line of defense for adherence to company Know Your Customer policies as well as various state, federal, and provincial regulations.
• Post Booking Documentation Validation and Follow Up:
• Follow up on original title until in house with us a lienholder or owner
• Obtain notarization for title documents when presented
• Release all titles when paid off
• Send lien release letters upon request
• Send repossession docs with titles upon request…work with Litigation and Recovery and Asset management
• Photocopy all titles received and send them to imaging, update multiple systems with title details
• Ensure proper tracking of outstanding titles into the appropriate systems for post-booking tracking and follow up for originals.
• Ensure the information is received in conformance with business & program requirements and company title policies.
• External Communications:
• Receive and handle inbound correspondence & inquiries from dealers and customers to provide title expertise on any title related inquiries both pre and post booking.
• Problem Solving:
• Interface cross-functionally with areas such as Sales, Sales Support, Credit, Legal, Litigation & Recovery, Asset Management and Operations to resolve pre- and post-booking title related issues.
• Optimization:
• Contribute to department efficiencies by identifying bottlenecks and contributes to the formulation of solutions/improvement.
• Contribute to ongoing policy and procedure review and development.
• Be able to work in multiple systems simultaneously.
• Training and Development:
• Take the initiative to seek and participate in formal and informal training opportunities to enhance your knowledge and value to the company.
• Stays current on related regulatory and judicial matters and recognizes when these matters influence existing practices and recommends changes as needed.
• Able to interact with key stakeholders to educate on the various requirements across the jurisdiction (City, State, County) we transact within the US
• Flexibility and willingness to assist other operational departments when volume is low is required.
  
  

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
  
  

Essentials

• Bachelor's Degree or equivalent professional experience
• 1 year(s) experience in the financial services industry or in a title administrative role is preferred
• Knowledge and proficiency in leasing/financing of motor vehicle titled assets preferred
• Knowledge and proficiency in title administration related requirements
• Demonstrated success in current and former positions
• Ability to work in a fast-paced environment, with cross-functional stakeholders at different levels
• Customer-Centric mindset
• Detail oriented, High level of accuracy in own work
• Strong verbal, written and inter-personal skills are critical
• Ability to thrive under pressure, while exercising good judgment and willingness to make decisions.
• Ability to overcome objections and develop sound relationships with stakeholders.
• Ability to work cross-functionally across teams and influence decisions outside of traditional span of control.
• Time management, organization and prioritizing
  
  

Choose Wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows

• Connection - Build meaningful connections with other DLL members
• Health - Manage mental, emotional and physical health
• Finance - Provide learning opportunities to help members achieve personal financial health
• Lifestyle - Maintain balance between work and life priorities
  
  

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Wayne, PA

Applicable Pay Range

$57,885.60 - $86,828.40

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL's compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: April 21, 2025 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• DLL's referral program applies
• For more information, please contact our Talent acquisition partner JP Villacreses via jp.villacreses@dllgroup.com
  
  

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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