Debt Collector

As a Collections Specialist, you will be expected to execute adequate and timely collection and/or instigate recovery activities. This role involves minimizing risk costs and optimizing returns. All while executing timely collection and recovery activities to minimize risk costs and optimize returns. The day-to-day responsibilities include communicating with customers, identifying reasons for delinquency, managing the arrears process, and recording customer history to ensure a complete file for decision-making.

The essentials for this role include being customer-focused, able to quickly assess situations, adaptable to fast-paced environments, and quality-driven. Preferred qualifications include 3 years of experience in collections, customer service, or sales, experience in the leasing and finance sector, and a bachelor’s degree. Bi-lingual candidates are a plus are encouraged to apply.

Find out more here about how you can unleash your full potential at DLL!

Day to Day

• Communicate with customers by telephone and in writing
• Identify the reason for delinquency and negotiate solutions to resolve the delinquency
• Manage customers and solve the arrears process based on customer or contract reasons for delinquency
• Identify quality adjustment requests
• Work well in an inbound and outbound dialing environment
• Attention to detail in updating the system with notes and taking payments
• Follow through with all necessary actions to collect payments
• Record customer and arrears history to ensure a complete file as a sound basis for decision-making during collection, recovery
• Time Management and Prioritization to reduce impact on losses
  
  

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Check this link to an overview of all benefits in your region.
  
  

Essentials

• Customer-focused with the ability to build relationships to solve problems
• Ability to quickly access a situation based on previous documented communications and use of multiple systems to identify the problem and solution
• Able to work in a very fast-paced environment and adapt to situations
• Quality-driven and results-oriented
• 3 years of collections, customer service, and/or sales experience preferred
• Experience & knowledge in the leasing & finance sector is preferred
• Bachelor's Degree is a plus
• Ability to speak Spanish is a plus
• Ability to use and navigate Microsoft products is a plus
• Ability to navigate Salesforce Service cloud is a plus
  
  

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our Four Wellbeing Categories Are As Follows

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities
  
  

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Wayne, PA

Applicable Pay Range

51,618.40 - 77,427.60

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: March 28, 2025 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• DLL’s referral program applies
• For more information, please contact our Talent acquisition partner Macie Blazek via Macie.Blazek@dllgroup.com
  
  

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

US Privacy Statement