Enablement Manager

As the Global CRM Enablement Manager, you will play a pivotal role in ensuring that our global stakeholder group can effectively utilize DLL’s CRM platform to its fullest potential. Your primary objective is to provide comprehensive tools, resources, and support to drive successful platform adoption, while also gathering valuable user feedback to continuously enhance the CRM experience. You will collaborate closely with regional teams to ensure a smooth rollout of the platform, drive adoption, optimize usage, and foster a user-centric environment.

Find out more here about how you can unleash your full potential at DLL!

All members enjoy:

• Two working days per year volunteering for a local charity
• Bonus plan
• Remote working from home opportunities
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program.
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Employer paid defined contribution Pension plan
• Industry leading Vacation package
• Subsidized Gym membership programs
• Employee Referral program
• Open concept modern working environment
• Click this link for an overview of all the benefits in your region

• Enablement Strategy: Develop and implement an overall global CRM enablement strategy that aligns with organizational goals and enhances stakeholder engagement.
• Design Global Foundational Training Framework: Develop a unified global curriculum that covers core CRM principles, tools, and best practices, ensuring that all employees across regions have a consistent baseline understanding of the CRM system and its functionalities. This foundational training will include standard eLearning modules, core documentation, and essential resources to ensure global alignment on CRM usage.
• Create Regional Way of Working Framework: Establish a flexible structure for regional teams to deliver localized training content that addresses specific regional business needs, processes, and user behaviors.
• Continuous Improvement: Establish mechanisms for gathering user feedback on the CRM experience. Oversee the analysis of the feedback to identify trends, areas for improvement, and opportunities improvement.
• Regional Integration: Work closely CRM product owners, regional leads, and other relevant teams to ensure the CRM platform is successfully delivered to a region.
• Develop Success Measurement Framework: Design and implement a robust framework to measure the success of CRM initiatives, ensuring alignment with business objectives through key performance indicators (KPIs).
• Change Management: Oversee change management initiatives related to CRM implementation, and enhancements, ensuring users are prepared and informed.
• Data Quality: Enable the measurement of data quality, engage with regional data steward to ensure maintenance of data quality
• Community Building: In partnership with regional leads, foster a community of practice among CRM users to share knowledge, tips, and experiences. Encourage collaboration and communication

• 5 years of experience in product enablement, training, or user support roles, preferably in a global context.
• Strong understanding of CRM, preferably on the Salesforce platform
• Experience dealing with a diverse stakeholder group
• Excellent communication and interpersonal skills, with the ability to engage and motivate diverse stakeholders.
• Proven ability to develop strategy for large scale product enablement
• Strong analytical skills with experience in gathering and interpreting user feedback.
• Project management experience is a plus.

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Desired Primary Work Location: Burlington, ON

Applicable Pay Range

$157,353.73 - $236,030.61

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: March 6, 2025 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• For more information, please contact our Talent acquisition partner Wayne Croft via Wayne.Croft@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.