Remarketing Operations Specialist

Responsible for all daily administrative tasks in support of all the of Lessee and Inventory Remarketers including acting as a backup when necessary. Also includes assignment of any projects within Asset Management Group when necessary.

Provide life cycle management support for specific programs for early and end of lease quoting.

• Ensure all program agreements are understood and adhered to when quoting, OT, CT&I and Healthcare programs (out of system quoting)
• Follow and adhere to existing SLA agreements
• Understanding of system quote calculations as well as manual quoting when necessary, answer basic questions related to quote, Net Investment quotes upon request
• Distribution of requests to appropriate remarketers accurately and timely
• Responsible for management of team e-mail box including timely distribution of all requests

Remittance Processing Management

• Reconcile unapplied cash to ensure for accurate posting and accounting
• Process check applications accurately and timely (including terminations, large family, continue to bill, consignments)
• Research and submit refund requests
• Reconciliation of accounts when necessary for accurate invoicing and delinquency (i.e. DAPS, RMAP, etc.)
• Research, review and resolve any receipts related to Continue to Bill (Non-Returned Equipment or WOP)

Departmental Correspondence

• Open, review and document all incoming mail in a timely manner
• Gather, distribute and report on all correspondence including but not limited to basic contract and vendor information
• Send cancellation rejection letters depending on lease criteria

Overflow Phone Queue

• Answer all overflow calls as presented by phone queue. Must be able to handle heavy volume at times as well as answer basic lease questions

Administrative Tasks as assigned

• Generate and track Missing and Damaged invoices (Inventory), administer second and final demand letters for non-returned equipment, reconcile and update inventory reports, process any large requests (i.e. large family account quoting, special programs, etc.)
• Must have basic understating of both remarketing roles. Members will be called upon to act as support for any staffing shortages in both Lessee or Inventory Remarketing. Basic understanding of Word and Excel necessary.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Check this link to an overview of all benefits in your region.

• 1-3 years’ experience within an equipment leasing environment
• Excellent communications skills both written and verbal
• Microsoft Office experience to include Word & Excel

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

• Deadline for application: May 29, 2023
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• #MACIE
• DLL’s referral program applies
• For more information, please contact our Talent acquisition partner Macie Blazek via macie.blazek@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.