People Operations Manager

The People Operations Manager partners closely with the Senior People Team to deliver value-added programs and initiatives with operational excellence in a high-performing, business-aligned people agenda. The People Operations Manager will provide distinctive client service to firm colleagues and flawless internal support to the People Team while driving with firm culture and values. This position will focus on HR Shared Service delivery with a focus on our total rewards, employee relations, and compliance initiatives.

What You Have Already Achieved (Requirements)

• 5 years of comprehensive HR experience in a multi-state environment with a minimum of 2 years of experience leading an HR team responsible for benefits administration, employee relations, and compliance.
• Working knowledge of multiple human resource disciplines including compliance, benefits and compensation, leave administration, HR lifecycle administration, talent acquisition, employee relations, performance management, and payroll.
• Thorough knowledge of multi-state employment-related laws, regulations, and administration related to leave of absence, benefits, compliance, employee relations, and compensation.
• Demonstrated conceptual, analytical, and problem-solving skills.
• Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business demands and priorities.
• Self-starter with a high sense of initiative and a proven ability to effectively work in ambiguous environments and support continuous organizational improvement.
• Ability to work autonomously, while remaining aligned with HR strategies and business objectives.
• Proficiency with Google Drive, Greenhouse, ADP Workforce Now is a plus.
• PHR/SPHR is preferred.
• Knowledge and understanding of regulatory compliance in conjunction with ACA, ERISA, ADA, FMLA, COBRA, FLSA, EEO, Workers Compensation, OSHA, etc.
• Ability to act with integrity, professionalism, and confidentiality.
• Must have the ability to make recommendations to effectively resolve emotional and complex problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or respective laws.
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience required. Relevant experience may be considered in lieu of.

What You Are Great At (Responsibilities)

• Assist with reviewing existing policies and authoring of new policies in conjunction with compliance updates and/or business needs. Conduct regular audits and assessments of HR practices and records to identify and address compliance risks related to federal, state, and local employment laws, regulations, and best practices.
• Assist with employee relations matters by conducting internal investigations as needed and resolving complex employee relations issues by presenting facts and recommendations to HR Leadership for alignment on proper resolution.
• Partner with Managers and People Leadership to identify and resolve performance issues through coaching, performance improvement, corrective action documentation, and termination. Work with internal stakeholders in identifying opportunities to mitigate risk and drive consistency across business lines.
• Ensure job descriptions (RREK) are up to date and compliant with all local, state and federal regulations.
• Assist with compensation review cycles and monitor classification and compensation; perform calibration sessions with leadership to preserve compensation practices.
• Analyze trends in compensation and benefits; research and propose competitive Total Rewards programs and offerings to ensure the organization attracts and retains top talent; assess the effectiveness of current programs and propose changes as needed. Ensure all Total Rewards components comply with internal policies and government regulations.
• Manage all leave of absence and ADA requests within state, federal, and company policies.
• Manage broker relationship on benefits facilitation and service requests; escalating service issues and feedback as appropriate. Seeks ways to reduce costs where applicable/advantageous.
• Manage enrollment cycles for all benefits plans; facilitate and execute annual open enrollment and all life event change requests while maintaining compliance with regulatory and plan requirements.
• Delivery of day-to-day people related operations, programs, and initiatives using a customer service mindset.
• Provide guidance and assistance to teammates, Team Members, and Managers on human resource issues including but not limited to, life-cycle management, employee relations, benefits, leave,  performance and compensation management, and HR policies and programs.
• Maintain data integrity for the People tech stack by monitoring and managing data systems and processes. Use data and metrics to make critical decisions; identify patterns and report finding & trends as appropriate.
• Understand business goals and propose new solutions with updated policies, procedures, and approaches to improve efficiencies, productivity, and development of the People function.
• Contribute to and/or run specialized committees on topics such as safety, recognition, communication, experience, etc.
• Identify and assess compliance risks, and develop strategies to mitigate them through partnering with HR, legal, and internal stakeholders to address compliance concerns.

What You’re Motivated By: 

• Making an impact. Whether it's the residents who call our Thriving Communities home, the investors who trust us to be stewards of their capital,  or the sponsors we work with to 10x their business, everything we do is about making an impact. 
• Challenges. You see roadblocks as opportunities and are proactive in finding solutions. 
• Growth. We’ve been named to the Inc. 5000 as one of the Fastest-Growing Private Companies in America for eleven consecutive years. 

Who We Are

What We Do In One Sentence:

We finance the building of Thriving Communities. 

Our Mission:

We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe, attainable housing. 

Our Purpose:

To passionately make an extraordinary impact by transforming lives and building Thriving Communities. 

Our Big, Hairy, Audacious Goal (BHAG):

To positively impact and transform 10 million lives by funding the building of 5,000 Thriving Communities, becoming one of America’s 100 largest private companies.

Our Culture:

• We work hard, marching towards ambitious goals driven by a purpose that’s bigger than ourselves. 
• We are impact-driven, seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees, investors, and partners. 
• We are disciplined, following our exclusive Elite Execution System to develop personally and professionally. 
• We strive to Live Fully, finding fulfillment in all areas of our lives.

Our Core Values:

Driven For Greatness: We are driven by the pursuit of knowledge and the paramount importance of a growth mindset, cultivating greatness both personally and professionally.

Living Fully: We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith, family, friends, freedom, fun , fulfillment, fitness, and finance. We are intentional with our time, integrating the 8fs of our life to achieve our goals & God’s goals.

Grit: We have the endurance and unshakable commitment necessary to achieve our visionary long-term goals.

Community: We elevate the greater good over individual interests, magnifying our impact and cultivating thriving relationships with investors, sponsors, residents, and our colleagues.

Authenticity: We are true to ourselves and others, steadfast in our beliefs and values. We hold ourselves and others accountable, fostering open dialogue to propel growth.

Prepared to Win: We apply discipline to our thoughts and our actions, which leads us to put forth consistent effort and commitment doing the important proactive work despite the urgent priorities we face each day. We plan to win, and are prepared for volatility and challenges.

Kingdom Impact: We share God's love and transformative power through our labor, serving everyone in God’s likeness. The world will know God more through our work and how we do it.

Twenty-Mile March: We march towards clear, well-defined goals and objectives with unwavering focus, constantly evaluating our performance and course correcting as needed.

Stewardship: We are guided by our commitments to those who trust us with their capital, their communities, and their careers .

Servant Leadership: We lead with high standards & deep devotion. We display as humble confidence as we build deep relationships and trust. We show the way through the forest, empowering growth, accountability, and a founder’s mentality, with team members regularly asking “What else can I do to achieve the desired results?”

Benefits and Perks:

Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.